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“Perfect location but truly a University Hotel” 3 of 5 stars
Review of Sheraton Philadelphia University City Hotel

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Sheraton Philadelphia University City Hotel
Ranked #23 of 84 Hotels in Philadelphia
Certificate of Excellence
Philadelphia, Pennsylvania
2 reviews
“Perfect location but truly a University Hotel”
3 of 5 stars Reviewed January 18, 2013

Location is perfect for parents of students in Uni of Penn or Drexel University but doesn't live upto the Sheraton standard in other contries. Is a good, well maintained hotel and one can expect a peaceful stay but in no means is it a luxury stay as suggested by prices during college convocation times.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank vb329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review, January 24, 2013
Dear vb329,
We appreciate you posting a review of our hotel. Our location is ideal for the universities and University City has many wonderful restaurants, shops and museums/theaters all in walking distance of the hotel. We hope that we will have an opportunity to welcome you as our guest in the near future!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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954 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (185)
Date | Rating
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English first
San Fernando, Trinidad
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 6, 2013

Great location in University City... Stayed on the club floor (18th), and had no problem with my stay. The room is very clean and comfortable, and has everything available (flatscreen TV, super fast Wi-Fi, coffee maker) other than a small fridge which should have been included for the club room.

Parking is not a problem as the carpark is to the back (adjoining) to the hotel and costs $25 per day which isn't bad for a city garage price. This hotel has definitely lived up to its Sheraton name and I will recommend this hotel to anyone who is looking to stay in the University area in Philadelphia.

Room Tip: Club floor
See more room tips
  • Stayed January 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank FadilR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 31, 2012

A gem in University City. Lovely rooms, quiet, and great fitness center. Nice atrium for hanging out. Great Chinese restaurant with a DIM SUM brunch on Saturdays and Sundays. I shoudl go back for a weekend.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank chinny100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 24, 2012

Overall a good hotel. Very clean and good comfortable beds.
Room facilities are very good which includes coffee machine and TV.
Has the option that if you choose not to have the sheets changed one morning you can get a voucher for discount in the Chinese/Thai restaurant on the ground floor (serves excellent food). The Scottish gentleman on reception was particularly helpful with queries. (Thank you!)
The hotle is also near a tube station therefore only a few stops from the centre of the city.

However – hotel has very poor communication skills in regard to replying to e-mails and phone messages. Still waiting to hear from them since August in relation to an issue.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank JayDenO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed December 20, 2012

While this property might not be the most up do date in terms of furnishings, the people who work there are so nice and helpful it doesn't really matter what the hotel looks like. I arrived from an overseas flight sick as a dog and asked to be allowed to check in early. It was not a problem. Anything we needed from the front desk appeared very quickly, which was amazing because it was Thanksgiving. The bellman was very helpful with my luggage and all the employees were super nice. I would stay here again when in Philadelphia.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank anonymousplease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 20, 2012 via mobile

Initially chosen for the location, 4 blocks from U Penn Hospital, would rather have been further away at a nicer place. Upon entry into lobby and checking in, was met with an individual that clearly did not get trained in proper customer service behavior. He was unfriendly, unhelpful, unkempt, and seemed annoyed that we were bothering him. The overall smell of the hotel is stale and old. The room was clean but as many have also noted, needs to be updated. No fridge in the room and the bathroom offers the absolute minimum in functionality. Would never stay here ever again and would encourage others to look elsewhere before staying at this hotel.

Stayed December 2012
Helpful?
1 Thank Leslie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed December 18, 2012

Philadelphia was a pit stop stay before my Delaware meeting. This Sheraton was near the Amtrak station, making it attractive to get to Wilmington. Proximity to transportation is the only attractive thing I can report. SERVICE: A delayed flight prompted me to call the hotel. Hotel Staff said if I used a credit card the reservation was good until midnight. I'm perplexed that me calling to verify I'm enroute doesn't trump a credit card and hold my room past 12 if needed. He verified my king bed request; 40 minutes later I was given two beds. ACCOMMODATIONS: The hotel is situated among University of Pennsylvania and other schools/medical centers and is probably geared to visiting parents or students. My room was very "tired" - old furniture, stained carpet and dirty walls. Bedside light didn't work; no convenient plug in for blackberry charger. Noise is a factor; I could hear guest in next room using the bathroom. Staff encountered in hallways were not friendly - which I've come to count on everywhere I go. Sorry Sheraton. You really miss the mark in University City.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Firsthope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Philadelphia University City Hotel

Property: Sheraton Philadelphia University City Hotel
Address: 3549 Chestnut Street, Philadelphia, PA 19104
Phone Number:
Location: United States > Pennsylvania > Philadelphia > University City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Philadelphia
#28 Business Hotel in Philadelphia
#35 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia University City Hotel 3.5*
Number of rooms: 316
Official Description (provided by the hotel):
Surrounded by Philadelphia's famed education and medical centers, the Sheraton Philadelphia University City Hotel is a great choice when visiting Philadelphia for business or leisure. ... more   less 
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Also Known As:
Sheraton Philadelphia University City Resort
Philadelphia Sheraton

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