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Sheraton Philadelphia University City Hotel
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Reviews (1,499)
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All reviewschef michaeluniversity citythe club loungenoodle housefront deskpenn's campusstreet stationfitness centerhousekeeping staffper daychecking inconvenient locationacross the streetbeds were comfortableenjoyed my stayfew blocksdrexel
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1,225 - 1,230 of 1,499 reviews
Reviewed November 1, 2012

We stay here every year for Exhumed Films' marathon at the International House... so the location could not get any better than this. This hotel is smack-dab in the middle of University City, so there are a ton of college students everywhere, which can actually get annoying very fast. However, the hotel itself is great. The staff is super friendly and the check in could not be quicker. They usually are very good about accommodating what ever requests we have. Our room this time around was spacious and nicely appointed. The main room was very clean, but for what ever reason, the bathroom was a little dirty. The floor and sink were kind of crudy, but as I said, the main room was very clean. The bed was very comfortable and room service was polite and on time. Parking is always a little tight and expensive, but in Philly, that is expected. Overall, we really like this hotel and would recommend without hesitation.

Stayed: October 2012, traveled as a couple
Thank JenniferNYC74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2012

I went to the Sheraton University City after having worked a very long shift at a nearby hospital in University City due to hurricane Sandy. The staff was very friendly and helpful upon my arrival. I stayed in a suite which was nicely furnished and featured many modern amenities--desk area, refrigerator, microwave, large dining room table, pull out sofa bed, king size bed, 2 large screen TV's and a nice, modern bathroom as well. My room was very quiet--I did not hear anyone in the adjoining rooms. It was so nice to have the breakfast bar on the 20th floor as a place to eat instead of having to go somewhere else given the bad weather conditions. It also offers light dinner options in the evenings along with a wide variety of beverages including a Starbucks coffee machine where you can make lattes etc. The view of University City including Penn's campus was beautiful from my room. I would highly recommend staying in this hotel when you are visiting the Philadelphia and/or Penn's campus.

  • Stayed: October 2012, traveled solo
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1  Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2012

But I'm still not loving the Front Desk. They appear to be annoyed that you interrupt them. There's no hospitality or welcome there. I don;t understand why they can't find people with better attitudes.

Otherwise, room was clean and comfortable; hallways were filthy; walls were thin and we were next to a family with young active children (ugh).

  • Stayed: October 2012, traveled as a couple
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Thank N2NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded November 1, 2012

Dear, N2NY:

Thank you for taking the time to review our hotel. We truly appreciate your feedback as it provides us valuable information on areas that we can improve upon for all of our guests. Please feel free to connect with our Guest Service Managers at 215-387-8000, 629 or sheraton@sheruniv.com so that we can discuss the front office team's service further with you.

We look forward to speaking with you.

Sincerely,

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Reviewed October 28, 2012

We decided to stay overnight at the Sheraton homecoming weekend. The staff were all very helpful and the breakfast provided in the morning was very good. I would definitely recommwnd this hotel to anyone visiting Penn. Very convenient location. Close to everything.

  • Stayed: October 2012, traveled as a couple
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Thank casey5508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded November 1, 2012

Dear casey5508~
We hope you enjoyed all of the festivities for Homecoming Weekend! Thank you for taking the time to post your review. The Penn Campus and University CIty have many wonderful shops, museums and restaurants to experience. We hope to see you for next year's Homecoming!

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Reviewed October 26, 2012

We travel frequently to Penn and the Sheraton is always our first choice of places to stay. The hotel has been refurbished several times and the rooms are always well appointed and comfortable. The room views are outstanding. On one side the beautiful Penn campus is in full view in all its glory from Franklin Field to the Vet school. On the other side is Drexel.

The staff is especially friendly and helpful. We go so often this is our "home away from home." Brenda in reservations is attuned to campus events and other happenings and does her best to fit you in if at all possible. This is different from other hotels with national and impersonal reservation systems.

We tried the Inn at Penn once because it was hosting our event and were sorely disappointed. It is plush, but rooms are smaller and most views are of the sides of other buildings.

Room Tip: Penn is on the south side with even numbered rooms and Drexel is on the north with odd numbers. All the rooms are high enough to have good views.
  • Stayed: September 2012, traveled on business
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Thank Francie-Pete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded November 1, 2012

Dear Francie-Pete:

We truly appreciate you taking the time to write of your experiences with us. It is our pleasure to welcome you and host you as our guests. It’s always great to hear that one of our team members made such an impression with you. We look forward to welcoming you back in the near future!

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