We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Second stay, staff much friendlier, still room to improve”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Sheraton Philadelphia University City Hotel
Ranked #16 of 86 Hotels in Philadelphia
Certificate of Excellence
Slingerlands, New York
Level 6 Contributor
520 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 278 helpful votes
“Second stay, staff much friendlier, still room to improve”
Reviewed September 1, 2011

The location is great, next to Penn and Drexel. Train station right out the door. Upgraded to club floor ($20 with elite status), both breakfast and pre dinner snacks a bit sparse for a club lounge. Housekeeping needs some improvement, left dirty dishes, did not make up the rollaway. Room service pretty much limited to oriental. Speaking of rollaways, still at $30, too much in my opinion for a pricey hotel. On the good side, clean, comfortable room and lobby. The hotel just lacks a "personality", hard to explain, but hopefully makes sense.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rhapsodyinblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review, September 7, 2011
Thank you for choosing to stay with us, again! We love that you saw an improvement with our service. We appreciate the feedback and do apologize for the items noted did not meet your expectations. Feedback such as yours helps us to continue to improve our service and amenities. We will review your comments with our Housekeeping and Food & Beverage teams. We hope to see you on a future stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,308 reviews from our community

Traveler rating
    589
    358
    238
    78
    45
See reviews for
396
156
99
528
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (251)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Los Angeles, California
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 20, 2011

Stayed 1 night. Great location if you are visiting U Penn. Ok rooms. Friendly staff. Nothing spectacular.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank E S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheshire, ct
Level 4 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 8, 2011

We stayed at the University City Hotel for just one night. We usually stay in center city. Driving up to the hotel, the entrance was not easly seen and we drove right past it. There is no valet parking or anyone greeting guests. Check-in was quick, but the self-parking was a bit of a hassle as we had to drive around the hotel, come back into the lobby and then switch elevators. Self-parking was $20. (When we left the parking lot, the attendant took another $20 from my husband, who hadn't realized they had already charged our credit card. I had to go into the hotel and get a refund on the extra $20 from guest services). Anyway, the lobby was nicely decorated although quite small. It was busy with college students, visiting parents, and other guests. The hallway carpeting was not impressive and needed a cleaning and vacuuming. The room itself didn't seem to bad. It was neutrally decorated. Once we got into bed, the mattresses were soft and the bedding didn't smell clean. The hotel location needs some walking to any restaurants, etc. I would give the hotel a solid 3 star. It needs a little extra attention to cleaning, and an upgrade on the mattresses to be a 3.5 stars. If the price is right, I might stay again, but I prefer the center city location for walking, etc.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank athenabar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Va.
Level 4 Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 1, 2011

When we checked into the hotel, the reception person talked so fast and robot-like that I felt like I was on the receiving end of a SNL skit. I had to keep asking her to repeat herself, which she clearly found annoying. This hotel is rated "3-1/2 Star Deluxe" (whatever that means) and I would say it's a low 3 Star. Beds and bed linens were very nice and the bathroom was fine. But the lobby was dated, the staff unhelpful. Not totally rude, just unhelpful.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank NanaAnne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamison, Pennsylvania
1 review
Reviewed July 31, 2011

I am dedicated to my fitness training and hate skipping a workout when I travel. The fitness center at the Sheraton was great! I enjoyed running on the Life fitness treadmills...and the layout of the facility was spacious and clean. Thanks for providing a wonderful fitness center for your guests!

Stayed July 2011, traveled as a couple
Helpful?
Thank jennyfess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City, Panama
Level 5 Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 29, 2011

I took my daughter on a college visit tour and one of our stops was Philly. This Sheraton is great for visits specially to Penn, Drexel, and Villanova if you are on a tight schedule (24-48 hours max). If you plan to spend more time in Philly, it would probably make more sense to get a hotel in the Rittenhouse Sq. area which is very nice. The hotel staff was very helpful and you can keep acess to their parking garage until 5:00 pm the day you check out, if you still want to wander around Penn or Drexel campuses. Parking in this area can be very complicated and expensive...

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Budgettraveler58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 27, 2011

Love this hotel. Outstanding location near the University of Pennsylvania and Drexel campuses. Gracious staff, excellent housekeeping, nicely sized rooms and a truly wonderful Chinese restaurant on the first floor. Member of the Starwood hotel group.

Room Tip: Call ahead 48 hours in advance and ask the front desk for your special preferences
See more room tips
  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank menu_mommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Philadelphia hotels
University City
Hilton Inn at Penn
Hilton Inn at Penn
#3 of 86 in Philadelphia
1,377 reviews
City Center West
Sonesta Philadelphia Downtown
Sonesta Philadelphia Downtown
#17 of 86 in Philadelphia
1,304 reviews
The Windsor Suites
#6 of 86 in Philadelphia
1,362 reviews
Show Prices
Show Prices
Show Prices
Loews Philadelphia Hotel
#7 of 86 in Philadelphia
5,129 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Philadelphia University City Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Philadelphia University City Hotel

Property: Sheraton Philadelphia University City Hotel
Address: 3549 Chestnut St, Philadelphia, PA 19104-3361
Phone Number:
Location: United States > Pennsylvania > Philadelphia > University City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Philadelphia
#28 Business Hotel in Philadelphia
#35 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia University City Hotel 3.5*
Number of rooms: 316
Official Description (provided by the hotel):
A reimagined Philadelphia hotel on a historic campus. Located in the heart of the University of Pennsylvania campus, Sheraton Philadelphia University City is within walking distance of iconic attractions and entertainment. Our newly reimagined hotel offers warm, family-friendly hospitality and unique social spaces. We are immersed in the culture and history of Philadelphia - from museums that trace world civilizations to local eateries and elite universities. Unwind and explore the best of the city within moments. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Expedia, Hotels.com, Priceline, TripOnline SA, Cancelon, HotelsforEveryone, Cheap Tickets, Hotwire, Agoda, getaroom.com and HotelQuickly so you can book your Sheraton Philadelphia University City Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Philadelphia University City Resort
Philadelphia Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing