All the hotels I have stayed at, we get great service and the staff is really nice. This hotel was the complete opposite. My husband went in on Friday to reserve a room for saturday night stay, and gave them a card to use in order to hold the room; however, when we checked in saturday night I gave them a card I had in order to charge the room after the clerk was unable to find the reservation my husband had made the night prior. The whole time she is assisting us she was on the phone on a personal phone call. The walls are also paper thin since we could hear everything going on next door to us and upstairs, as well as all the doors closing from other rooms down the hall. Monday after driving home, we realize on my husbands account that the hotel had charged him twice for the room as well as them charging my card I had gave them. It took us a whole 10hrs of contacting the hotel off and on since we kept getting the run around and them stating they would call us back and never did, until we called our bank and called the hotel as well and had to do a 3-way phone call for them to remove the charges off of our account. We then had to cancel my husband's credit card as well and reorder a new one with a new number since some more charges came up again for the same hotel. Over all the service was ridiculous and mainly brushing us off from one clerk to the next when we just wanted our money back on the account. I dont recommend this place at all and will never stay at this place even though it is so close to our relative we were visiting.
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- Also Known As:
- Fairfield Inn Philadelphia Airport Hotel Philadelphia
- Fairfield Philadelphia
- Philadelphia Fairfield Inn