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“If you want reliable internet service--don't stay here”

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Holiday Inn Philadelphia Stadium
Ranked #60 of 86 Hotels in Philadelphia
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“If you want reliable internet service--don't stay here”
Reviewed May 14, 2013

We have stayed at this property twice now and will not do so again. As a business traveler you want two things--a clean room and reliable wireless internet service. This hotel is clean but the internet service is terrible. Our two visits were on different floors in different areas and the result was the same--terrible signal strength so the internet goes in and out...almost unusable. And they outsource this service so no one to fix it on-site. Also no way to connect via cord either. The air conditioning/heat unit is a window unit and quite loud. And don't even get me started on the hotel bar. You can't charge downtown Phily prices for drinks ($10 or over for really cheap wine) when the quality of liquor is cheap and the service is not "high end Philadelphia" quality. If I am gonna be charged that much for a drink I am going to drive the 10 minutes to a quality bar.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stadium12, General Manager at Holiday Inn Philadelphia Stadium, responded to this review, May 15, 2013
Dear Guest,

I am disappointed to hear that you were dissatisfied with you recent stay. I would certainly like to discuss this futher with you and would appreciate it if you can contact me directly at the Hotel main number and ask for the General Manager.

Looking foward to hearing from you, so that i may be able to address your concerns appropriately.


Sincerely,

Tushar Shah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Niagara Falls
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 8, 2013

even if we have booked a non-smoking room, it stunk. 1 hour after check-inn, surprisingly other people checked-inn into the same room... Instead of sorry from Hotel stuff, I was requested to go to the reception "to clarify" this case and the stuff was really unfriendly to me.
The room was dusty.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Aiste J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stadium12, General Manager at Holiday Inn Philadelphia Stadium, responded to this review, May 15, 2013
Dear Guest,

Thank you for taking your time to write us about your experience. We apologize for any inconvenience and I can assure you that the issues you have raised will be addressed and appropriate actions will be taken.

We would like to thank you for your business and we hope to see you soon.


Tushar Shah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 7, 2013

I have stayed here three times now and have yet to find anything to complain about. This is a nice, clean, convenient large hotel that delivers what you want it to. It is adjacent to the stadiums and very convenient to the airport. You are right by I-95 too.

You can feel like you are in the middle of no-man's land at night but you are actually quite close to a lot of restaurants (if you have a car). Ask at the front desk. You are quite close to Ikea and its shopping mall too.

The staff, from the front desk to the gift shop guy to the maids, were all friendly and pleasant.

Stayed May 2013, traveled on business
Helpful?
Thank 739FL_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stadium12, General Manager at Holiday Inn Philadelphia Stadium, responded to this review, May 8, 2013
Dear Guest,

We thank you for your kind words and appreicate your business. Our goal is to consistently provide a consistent product and sevice to all our customers. I am glad to hear that you were able to enjoy your stay.

We look forward to your many more visits.


Sincerely

Tushar Shah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News, Virginia
1 review
Reviewed April 28, 2013

Good, clean hotel. We did not stay at hotel much, except for sleeping. We were in town for a convention that was downtown. First night we ate at the restaurant on site....food was good...service was bad and the speakers in the ceiling were to loud to have any meaningful conversation. We were lucky to run into Tim, the airport shuttle driver, His recommendations were great and kept us from making travel and dinning errors. Every Hotel needs a Tim.

Room Tip: Ask before you book if there will be high school sports teams staying during your stay. If so ask to...
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DJ T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stadium12, General Manager at Holiday Inn Philadelphia Stadium, responded to this review, May 8, 2013
Dear Guest,

Thank you for writing us about your recent stay at the Holiday Inn Philadelphia Stadium. We appreciate your feeback and thank you for your business. We look foward to see you soon.


Tushar Shah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Berlin, Pennsylvania, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 23, 2013

Nice clean rooms. Very nice staff and really enjoyed the restaurant / bar. We stayed to go to a game at the citizens bank park and we were within walking distance! A bit pricey but then it is in the city near a popular stadium. Complimentry coffee and light breakfast would have been nice.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stadium12, General Manager at Holiday Inn Philadelphia Stadium, responded to this review, April 25, 2013
Dear Guest,

We thank you for your business and appreciate your feedback. We look foward to you see soon and if there is anything we can do to make your next stay more memorable please do not hesitate to contact us.

Sincerely,


Tushar Shah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
39 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 22, 2013

No issues. Superbly clean, great staff, even the bar food was great. Awesome location, priced a little high, but I'd definitely stay again. The bed was comfortable. The breakfast was horrible (save your money). Luckily the location is close to everything.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TopTierTiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stadium12, General Manager at Holiday Inn Philadelphia Stadium, responded to this review, April 25, 2013
Dear Guest,

Your willingness to share your experience is greatly appreciated. We are constantly looking for our customers feeback so that we can utilize it in positive ways to make our valued guests stay more memorable.

We look foward to your future visits.

Sincerely,

Tushar Shah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 15, 2013

This hotel was a better than average Holiday Inn. I stay at Holiday Inns seven months out of the year for work, and this one is up there with some of the nicer ones. The location is great (next to all the stadiums, $15 cab ride into downtown) and has all the amenities.

The one knock I would have on this hotel is the service, between the front desk and especially the restaurant, they were friendly if you could ever get ahold of someone. It was a painstaking task to through dinner with no refills and waiting half hour for our server, even though we were the only ones in there.

Wi-fi at this hotel is awful, not the biggest deal, but if you have an internet card make sure it bring it with, it will make your business stay much nicer!

I would come back and recommend others do as well

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tyler P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stadium12, General Manager at Holiday Inn Philadelphia Stadium, responded to this review, April 17, 2013
Dear Guest,

Thank you writing us about your recent stay at the Holiday inn Philadelphia Stadium. We apologize for any inconvenices you may have experienced. I can assure you that your concerns have been addressed and appropriate actions have been taken.

I would appreciate is if you would give us another change. We look foward to see you soon.

Sincerely

Tushar Shah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Philadelphia Stadium

Property: Holiday Inn Philadelphia Stadium
Address: 900 Packer Ave, Philadelphia, PA 19148-5383
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 86 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Philadelphia Stadium 3*
Number of rooms: 238
Official Description (provided by the hotel):
Minutes from the city, steps to entertainment. Welcome to the Holiday Inn Hotel Philadelphia Stadium. Located in South Philadelphia and only steps from the Sports Complex and Naval Yard. The hotel is perfectly located between downtown Philadelphia and the Philadelphia Airport. The 238 guest rooms are over-sized rooms, featuring free high speed wireless Internet access and free HBO. We handle catering groups, corporate groups and leisure travelers. Relax by the outdoor swimming pool or just enjoy a drink or some food at Stadium Sports Bar & Restaurant. Specializing in weddings, banquets, meetings or any special events, the Holiday Inn Philadelphia Stadium offers 15,000 square feet of meeting and banquet space to accommodate up to 600 people. So if you are looking to attend a sports game, concert or any other event at one of the Philadelphia sports venues - Citizens Bank Ballpark, Lincoln Financial Field, the Comcast Spectator or Wells Fargo Center- then the Holiday Inn Philadelphia Stadium is the place to spend the night! But do not forget that the Holiday Inn Philadelphia Stadium is also very conveniently located to local museums, King of Prussia Mall, Philadelphia International Airport, historic Philadelphia, Pennsylvania Convention center, Tweeter Center, Sugar House Casino, Atlantic City, Xfinity Live!, Campbell s Field and the New Jersey State Aquarium. Or how about making a stop in Atlantic City or Lancaster? We are everything you expect and so much more! ... more   less 
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Also Known As:
Holiday Inn Philadelphia Stadium Hotel Philadelphia
Philadelphia Holiday Inn

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