At first during our three-night stay, my partner and I found the location of this hotel and its old-world charm to be quite satisfactory, although for me the decor was somewhat worn and weirdly Rococo in style and color. The bed was clean and comfortable with good-quality linens, and the room was spacious so we were both fairly happy.
But by day two and three, a few failures started to occur that began to sour our experience. One had to do with the age of the bathroom fixtures: For example, the bathtub had been reglazed and layers of the reglazing material started to chip off noticeably on me when I tried to use the tub.
The second was made worse by the responses of staff: I complained about the fact that my morning shower was very cold and that it became progressively colder as I tried to take my shower. No hot water ever appeared that morning. But the engineer they sent up told me that I should've gotten up 30 minutes earlier to "let the cold water run through the pipes." No apologies were offered; instead I was told that I could've solved the issue on my own. (Believe me, when you're trying to get ready for business meetings in the morning, I don't know about you, but I don't expect that I will have to get up 30 minutes earlier just to let the water run through the pipes before getting heat for my shower.)
Then, that same night, my partner and I both tried our keys in our room's door and they suddenly didn't work. Now that type of thing happens occasionally in a hotel and I wouldn't even mention it in a review, except for the fact that the service person insisted on trying our door keys again before handing us the replacements. From our standpoint, that gesture was unnecessarily annoying after we had sat there waiting to get into our room after a tiring day. Had we suddenly lost the ability to use our keys to get into the room? Why not just take our word for it that our keys were not working? (FYI - our keys really didn't work when he tried them again.)
All in all, the hotel was fairly comfortable, presentable, and well situated, but if one fails at providing a basic feature such as a nice hot shower or bath for your guests, and then if those same guests don't hear even one apology for the discomfort and inconvenience of having to take an ice-old shower to start off one's day, I would say that the rating cannot be even an average one, but must be set lower as a result. If I visit Philadelphia again, I would stay elsewhere as a result.
- Official Description (provided by the hotel):
- Discover true grandeur, historic style and unrivaled service at one of the most iconic hotels in the all of downtown Philadelphia. Situated on the famous Avenue of the Arts, Hyatt at The Bellevue seamlessly blends old-world architecture with modern interiors to provide a stay that epitomizes Philadelphia luxury. ... more less
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- Also Known As:
- Hyatt At The Bellevue Hotel Philadelphia
- Hyatt Philadelphia
- Park Hyatt Philadelphia
- Philadelphia Hyatt