I took my girlfriend to Philly for her 50th birthday celebration. I last stayed at the Hyatt at Penns Landing this past April and although that was an enjoyable stay, I decided to stay closer to Center City this time.
We arrived Friday early afternoon,the 28th of October. Upon arrival at the front entrance which is actually located just off Broad St., we were warmly greeted by the Valet and Bellman. Once inside the hotel and a grand foyer, we were advised by a very courteous front desk employee named Matt, that our room was not ready as of yet. This wasn't an issue at all as we expected to arrive before check in, which is 3pm. Matt took our phone number and said he would contact us as soon as our room was ready. Our luggage left securely with the bell staff, we were off to explore on a glorious afternoon.
As an aside, I contacted the concierge before arriving and requested that our room have champagne and chocolates waiting for us. Matt advised that my request had been honored.
A short while after heading out, as promised, I received a call advising that our room was ready. We were assigned room 1735 on the 17th floor overlooking the interior courtyard. The room was large and clean, however, the bath was rather small offering only a tub shower combo. The hotel is set to under go renovations this month so, I'm not sure if that's something that will be addressed.
The bed was kingsized and very comfortable as were the down pillows. As expected, we did fing a chilled bottle of champagne on ice and a lovey plate of belgian chocolates. Hyatt staff also left a card wishing my girlfriend a happy birthday.
I should also note that when we did enter our room, our luggage hadn't been brought up as of yet. I called the front desk and spoke with Roberta who was appologetic and assured us our luggage would be sent right up.
Minutes later, a young bellman named Joe arrived at our door and set our luggage up for us, asked if we needed any glassware or any other services. We would encounter this young man several times throughout our stay and always found him to be very accommodating.
The lounge XIX on the 19th floor was also very nice. Great space and wonderful ambiance. Also, wonderful and attentive service from cocktails, dinner and Sunday brunch was evident throughout our entire stay.
Upon checkout Sunday afternoon, the clerk handed me the bill. It showed a charge for parking and dinner. When I advised him that the agent I spoke to at Hyatt advised that my package was inclusive of dinner and parking, he immediately corrected my bill without fuss. Frankly, I was expecting a "sorry, but she was mistaken," but again, he was professional and made the correction. I was told by other staff that Hyatt had just revamped most if not all of its packages, and that was probably the source of the confusion. What ever the cause, Hyatt respected honored the word of their employee and of the guest. That's customer service!
I'd highly recommend this hotel to anyone traveling to Philly. Great job Hyatt! We'll definitely be back....
The main floor of the hotel houses several shops and restaurants which is a great convienience.
- Official Description (provided by the hotel):
- Discover true grandeur, historic style and unrivaled service at one of the most iconic hotels in the all of downtown Philadelphia. Situated on the famous Avenue of the Arts, Hyatt at The Bellevue seamlessly blends old-world architecture with modern interiors to provide a stay that epitomizes Philadelphia luxury. ... more less
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- Also Known As:
- Hyatt At The Bellevue Hotel Philadelphia
- Hyatt Philadelphia
- Park Hyatt Philadelphia
- Philadelphia Hyatt