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“I Have Just One Complaint”

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Extended Stay America - Philadelphia - Airport - Bartram Ave.
Ranked #74 of 85 Hotels in Philadelphia
A TripAdvisor Member
“I Have Just One Complaint”
5 of 5 bubbles Reviewed July 28, 2003

My Fiance and I absolutely adore Studio Plus in Philadelphia. What we don't like about it is, when we register for a room and they take our credit card information, they actually charge our card "twice". Once when we make the reservation, and again when we check out, we are charged again. Then we have to call the bank when we get home and have the bank cancel the second charge. We don't feel that the Studio Plus should be double charging us like that. But, other than that, we abolutely love staying there, and we stay there quite often. We figure that the one complaint will not overpower the positive feelings that we have about the Studio Plus. We just wanted to bring it to your attention and hopefully there can be some resolution to the problem of double charging customers. Our overall rating for this hotel = 9 out of 10.

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96 reviews from our community

Traveler rating
    21
    15
    8
    21
    31
See reviews for
22
20
10
31
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
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Date | Rating
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Additional Information about Extended Stay America - Philadelphia - Airport - Bartram Ave.

Property: Extended Stay America - Philadelphia - Airport - Bartram Ave.
Address: 8880 Bartram Ave, Philadelphia, PA 19153 (Formerly Extended Stay Deluxe - Philadelphia - Airport)
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #74 of 85 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Airport - Bartram Ave. 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate ... more   less 
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Also Known As:
Extended Stay Deluxe Philadelphia-Airport Hotel Philadelphia
Extended Stay America Philadelphia
Philadelphia Extended Stay
Extended Stay Philadelphia

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