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“Convenient, Great staff” 4 of 5 stars
Review of Doubletree by Hilton Philadelphia Center City

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Doubletree by Hilton Philadelphia Center City
Ranked #34 of 84 Hotels in Philadelphia
Newton, New Jersey, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Convenient, Great staff”
4 of 5 stars Reviewed September 2, 2014

Stayed here for a concert at Lincoln Financial Field--The staff is fantastic. We were 3 instead of 2, they happily changed our room to a room with 2 doubles for no additional charge, and the next day the included breakfast buffet was supposed to be extra for the 3rd person--they didn't charge us. The subway is literally right outside the door...safe, clean highly recommended.

My only gripes--no in-room safe, no mini-bar, and the late-night menu is only until midnight. Otherwise a great place, at a great price!

Room Tip: be sure to ask for a room that is not near the elevator.
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Cindi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, September 3, 2014
Dear Cindi G,
Thank you for your comments. I'm glad that we were able to accommodate your third person. In-room safes will be added soon to our guest rooms that don't already have them. Please visit again, and safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,771 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (468)
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English first
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 2, 2014

I was on Business but what a pleasure to stay here. The rooms were so comfortable and the staff caters to your every need. I look forward to going back and bringing the family. I slept well and enjoyed their bar and spa. Both very relaxing

  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank matt m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, September 3, 2014
Thank you, matt m, for your comments regarding your recent stay. We anticipate your return with your family, and if there is anything that we can do to get all five bubbles in a future review, please don't hesitate to bring your needs to our attention. Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 2, 2014

Excellent staff with great accommodations on the 5th floor suites. Absolutely loved the luxury of the room and convenience all provided on the same floor as the room. The open air deck was a nice touch to a overall wonderful experience.

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank CamilleMitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, September 3, 2014
Dear CamilleMitchell,
Thank you for your comments regarding your stay in our new Suites on 5. You flatter us with five-bubbles across the board! Please return soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed September 2, 2014

Within walking distance to just about anything. Great restaurants nearby. Breakfast at the hotel is good. The room was ok, but there was significant amounts of dust on things like lamp shades. The towel bar in the bathroom fell off the wall whenever you tried to hang a towel on it. The bathroom was clean overall. Downside is that with all the free WiFi available just about everywhere...not here...$10 for a 24 hour period.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Tim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, September 3, 2014
Dear Tim W,
Thank you for your feedback. I'm sorry that you were disappointed with the cleanliness of your guest room. Your review will help our team to realize where we have fallen short, as cleanliness is extremely important to us and our guests. Please consider us for a future stay, and safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montague mi
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 2, 2014 via mobile

This has to be the single most amazing hotel I have ever stayed in. The beds and pillows made it soo hard to leave the room. We stayed for two nights. The staff was not only friendly and helpful but very knowledgeable of city sites as well as out side the city. To top it off we received the best still warm chocolate chip cookie upon checking in. Can't wait to go back

Stayed October 2013, traveled with friends
Helpful?
Thank michelleriggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, September 3, 2014
Dear michelleriggs,
Five out of five, you flatter us! I'm glad that our staff was able to guide you in the right direction to make your stay in Philadelphia all that it could be. We anticipate your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 2, 2014

The only issue I had was the dated furnishings and the pealing plaster over the tub/shower. But, it was a reasonable price for a place to crash in a great location, so it didn't matter to us anyway. I would recommend it if you aren't spending a lot of time in the room and if trendy isn't what you require.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Roger D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, September 3, 2014
Dear Roger D,
We appreciate you pointing out some deficiencies and we will have our engineering team investigate and correct any condition issues in the bathroom. We hope that you have the opportunity to stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
89 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed September 1, 2014 via mobile

I stayed first night of a three night stay. (Read my review of the Marriott.). Treated well as a Hilton Gold member. I would have probably given the hotel 3 stars if not for the excellent service.

Positives: Warm Doubletree cookies, pleasant lobby, great location, nice view from 23rd floor, Comfortable bed. Crabtree and Evelyn bath products. Friendly service. Central location. Decent gym.

Negatives: Smallish room for Philly standards, Dated decor. Bathroom could be bigger.

Although I got a very decent rate, it was just an average hotel. Again the service pushed it up a notch.

Stayed September 2014, traveled solo
Helpful?
Thank Brooklyntraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, September 2, 2014
Dear Brooklyntraveling,
Thank you for taking the time to review your recent stay with us. It's nice to hear that our friendly, accommodating service made such an impression on you. Please consider us again in the future. Safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Philadelphia Center City

Property: Doubletree by Hilton Philadelphia Center City
Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Philadelphia
#27 Romantic Hotel in Philadelphia
#32 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Philadelphia Center City 3.5*
Number of rooms: 434
Reservation Options:
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Also Known As:
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
Double Tree Hotel In Philadelphia

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