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“Hotel Hotel not a holiday iiiinnnnnn”

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Doubletree by Hilton Philadelphia Center City
Ranked #34 of 88 Hotels in Philadelphia
Certificate of Excellence
Reviewed June 5, 2014

Beautiful hotel and i stayed on the 26 floor with an incredible view of the philadelphia skyline. i lived in philadelphia for 10 years and i have never seen a view quite like that one. breathtaking! The cookies were super delicious too!

  • Stayed: June 2014, traveled solo
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Review collected in partnership with DoubleTree by Hilton
Thank Gwheyohn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this reviewResponded June 11, 2014

Thank you for taking the time to review your recent stay. We are so pleased to hear that we could give you a new appreciation for the beauty of Philadelphia. We will be sure to have warm cookies ready for you, for the next time you need a hotel in center city.

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1,926 - 1,932 of 3,420 reviews

Reviewed June 5, 2014

My daughter was moving to Philly for an internship, and we booked this hotel for the 2nd time. The newly opened suites were outstanding--quiet, comfortable, with a lot of room. The service was exceptional, and we had a wonderful young man named Ken who served us at breakfast and the bar, and he was so polite. The location of this hotel is wonderful, and we walked just about everywhere, or easily caught the subway. We will stay there again in the future!

  • Stayed: June 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Karla V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this reviewResponded June 11, 2014

Dear Karla-
Thank you for being such a loyal guest, and for the wonderful review. We are so pleased to hear that you enjoyed yet another stay at our hotel, and we will be sure to pass along your gratitude to Ken. Be sure to keep us in mind next time you visit your daughter this summer. Safe travels.

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Reviewed June 5, 2014

I highly recommend the Hilton Doubletree in Center city. The staff is extremely knowledgeable and helpful with tourist info, events, bus schedules, etc. Very friendly staff always smiling and ready to assist the guests. Very clean rooms and public areas; comfy beds too. Thank you for a memorable stay - hope to return one day soon! Reasonable rates too.

  • Stayed: May 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank travel1960junkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this reviewResponded June 11, 2014

Dear Beth D-
Thank you for taking the time to share about your great experience at our hotel. We are so pleased to be a part of your memorable trip to Philly, and definitely hope you are able to stay with us again. Safe travels!

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Reviewed June 4, 2014

Stayed one night at this hotel last weekend with friends. Was in town for a baseball game. Convenient location, parking on premises (for an extra fee), very friendly and helpful staff. We were greeted by a very pleasant woman at the front desk who checked us in. Our room was ready early (thankfully) and we received complimentary cookies upon check-in (cute touch). The rooms are pretty decent, nothing extravagant, but clean and spacious. Only thing the room lacked was a small refrigerator but since we were only there for a night, it wasnt a big deal. Beds were comfy. The hotel also offered complimentary beverages in the lobby in early afternoon (fresh fruit infused water and juice) which was nice. The hotel is in a central location, and the subway is conveniently located right underneath the hotel which was great for us as we were traveling to the sports stadium that is around 10 minutes away. You can easily walk to Market street, the Liberty bell and other Philly attractions. I would definitely recommend this hotel to anyone staying in the Philly area. Check out was also quick and easy. Overall a satisfied customer for the rate we paid.

  • Stayed: June 2014, traveled with friends
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Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this reviewResponded June 11, 2014

Thank you for the great review of your recent stay. We hope the Phillies won for you! We do have a great location for heading to a ball game, with the subway stop just outside the front doors. We look forward to having you stay with us again soon.

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Reviewed June 4, 2014

Loved this hotel and the staff were superb! The hotel is clean, we really loved our room and the set up- very comfortable. Loved that hotel was close by many main tour spots, and the subway. What a lovely choice!

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Yolanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this reviewResponded June 11, 2014

Thank you for the wonderful comments regarding your recent stay. We are pleased to reassure you that our hotel was the right choice for your stay in Philly, and we look forward to having you stay with us again soon.

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Reviewed June 4, 2014

Great location. Very safe neighborhood. Quiet. Great value. I would recommend this for anyone that wants to stay in downtown Philadelphia. I was very pleased and will be staying here next time I am in town.

  • Stayed: June 2014, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Shawn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this reviewResponded June 11, 2014

Thank you for the fantastic review of your recent stay, and for recommending our hotel to others. Be sure to come back soon!

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Reviewed June 4, 2014

The hotel accommodations were very nice. We had a king room that included a private floor breakfast. The food was decent, nothing spectacular, but adequate. The customer service, however; was very poor. We were traveling with an infant so we decided to use the valet service offered by the hotel at check in. When we tried to check out the following morning our vehicle was returned with significant damage. The hotel denied any responsibility for the damage because they said the garage is a separate entity. Long story short, we ended up having to stay an additional 3+ hours to deal with the garage and police. Though I don't blame the hotel for the paperwork nonsense, they did nothing to help make us more comfortable during the process. I sat with an infant in the lobby for over 3 hours while my husband dealt with the issue. The front desk associate never offered to let us have our room back (the same one we checked out of over 5 hours early from the required time). She also didn't offer to get a manager to apologize for our vehicle damage in the garage they offer as the only parking option to their customers. They still even charged us for the parking fee ($25 + $13 for valet). I had to argue with the front desk associate to get that removed. Overall, though the damage may have been done off their property, I felt they were partly responsible since it was a service offered by their hotel. Though it was financially someone else's issue they should have been more willing to assist us during the process instead of throwing their arms up as if they didn't have any responsibility in the matter.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Jaclyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTPMurnane, Manager at Doubletree by Hilton Philadelphia Center City, responded to this reviewResponded June 10, 2014

Dear Jaclyn S,
Thank you for the comments and we do apologize for the damage done to your vehicle by the valet personnel in the garage adjacent to our hotel. We have followed up with the management company of the garage and they are processing your claim. I understand the inconvenience this placed on you and your family and we have counseled our staff present that morning in providing a more caring and understanding attitude. Please let us know if there is anything else we can do to assist you with your claim moving forward.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Philadelphia Center City

Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Philadelphia
#27 Romantic Hotel in Philadelphia
#32 Business Hotel in Philadelphia
Price Range: $117 - $472 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Philadelphia Center City 3.5*
Number of rooms: 434
Reservation Options:
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Also Known As:
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
Double Tree Hotel In Philadelphia

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