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All reviewsbroad streetgreat locationdouble treewarm cookiesthe executive loungecenter cityacademy of musickimmel centercorner roomwithin walking distanceparking garageacross the streetfront desk staffupon checkhigh floorstreet noisefitness center
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Reviewed April 23, 2014

Over-billed at check-in, accosted by aggressive panhandlers in the lobby repeatedly on multiple days, outrageous noise in neighboring rooms and the hallway, ineffective security, filthy rooms, hotel manager lost his temper and yelled at family members for no legitimate reason - and on and on. Despite complaining to corporate and the hotel, no apology, no remediation. Just treated like we were wrong no matter the issue we raised.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
2  Thank Patrick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTPMurnane, Manager at Doubletree by Hilton Philadelphia Center City, responded to this reviewResponded April 24, 2014

Dear Patrick C,
Thank you for the comments and we apologize that you did not have the same experience at our hotel as the vast majority of our guests/reviewers enjoy. We are surprised by these comments as our hotel is safe and clean, and our Team Members are professional and friendly. Again, our sincere apologies for any and all inconveniences you experienced during your visit to our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2014

Great location within walking distance to historical sites, Reading Market, and many enjoyable neighborhoods and parks. Clean and modern hotel. The staff were friendly and professional. Our room was quiet and the beds were comfortable. No complaints... We would not hesitate to stay here again!

  • Stayed: April 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this reviewResponded April 28, 2014

Thank you for taking the time to write such a wonderful review of your recent stay. We look forward to having you join us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2014

We were most impressed by the friendliness and helpfulness of the staff, at the check-in desk, the bar, the restaurant. The only minor complaint is that the restaurant list given .for local eateries was out of date

  • Stayed: April 2014, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Ronald F S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this reviewResponded April 28, 2014

Thank you for the great review. We appreciate the feedback, as hearing right from our guests is the best way we can improve our service. We will definitely look to update our restaurant suggestions list, and hope you will see improvement on your next stay. We look forward to seeing you again!

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Reviewed April 22, 2014

The staff was very helpful. Parking is located right next to the hotel ($25 a day per car) so at least it has that convenience in the city. Located in center city I would say, so walking distance to most everything! We went for a concert that was a five minute walk away at Prince Music Theatre.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank Zach M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this reviewResponded April 28, 2014

Thank you for the great review of your recent stay. We are located right in the heart of the Arts District and down the street from the theater. With a subway stop outside the hotel who needs a car? But you're right, we do offer very competitively priced parking for downtown as well.

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Reviewed April 21, 2014

Had a great stay! The rooms were comfortable, the staff were friendly and accommodating. They gave us great advice in how to navigate the city. The hotel is in a great location, close to places of interest as well as the subway and places to eat! The pool was a nice size as well as the fitness room.

  • Stayed: April 2014, traveled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Mary Ellen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this reviewResponded April 22, 2014

Thank you for the great review of your recent stay. We are so pleased to hear that you had such a fantastic time in Philadelphia, and look forward to having you stay with us again soon.

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