Stayed at property for years. This trip witnessed many service cuts. They may save property money but diminish guest experience. From big things like closing the main restaurant, The Balcony, except breakfast to medium things like eliminating omelet station at breakfast (omelets still available if you know to ask and willing to wait) and insufficient server levels. Small things like no replacement of bathroom items during your stay. Limited hours for exec lounge and no dedicated checkin for HHonors guests.
Property in good location with nice rooms. Very friendly and helpful staff. If they bring up service levels again, I would raise my rating back up.
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- Also Known As:
- Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
- Doubletree Philadelphia
- Philadelphia Doubletree
- Double Tree Hotel In Philadelphia