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“Great location, huge rooms”

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Doubletree by Hilton Philadelphia Center City
Ranked #34 of 86 Hotels in Philadelphia
Certificate of Excellence
Medford, Massachusetts
Level Contributor
65 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Great location, huge rooms”
Reviewed August 31, 2013

Stayed here while traveling for a conference for three nights in early August. Usually city hotels mean views of the wall next door or cramped rooms that it's hard to stay in with two people. The Doubletree Center City was a complete surprise. The location couldn't be beat, located in the heart of the city center surrounded by bars and restaurants, right next to a subway stop, and within walking distance of many of the historic sites. I felt very safe walking around the area at night by myself.

Staff was friendly at check in, and helpful when looking for restaurant recommendations. When a room key was deactivated, they properly checked for ID and issued a replacement with a smile.

The pool was rather small and varied in temperature day to day, but was enough of a respite from the heat wave during my stay. It was easily accessible from elevators, and didn't require walking through the lobby while dripping wet, a pet peeve of mine in other hotels.

Rooms were quite large, especially considering the location. Our double bed room had impressive city views and comfortable beds. The bathroom was new and very clean. High end toiletries were appreciated, as was the coffee machine and check-in cookie.

The breakfast buffet was huge, and changed slightly each day we were there. Coffee and Juice were served promptly by a courteous wait staff. Food was quite good, especially the muffins, and bacon was crispy not limp, a rarity on a buffet.

I strongly recommend the Doubletree to anyone traveling to Philadelphia. It was a very pleasant stay.

Room Tip: Ask for one a distance from the elevator, as it can be noisy late at night as people come and go.
See more room tips
  • Stayed August 2013, traveled on business
    • Value
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Helpful?
Thank Juli_journeys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, October 14, 2013
Thank you for the fantastic review! We strive to provide the best service and atmosphere for our guests. We do have amazing views of the city as our rooms are all spacious corner rooms. Definitely come back in the spring and try out our brand new suites!
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (545)
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English first
Palmer, United States
1 review
Reviewed August 31, 2013

We had a very enjoyable stay at the Double Tree Hilton in Philadelphia. My parents were in the area as well and the hotel was able to put them in a room next door. The room was always clean and the staff very cheerful and willing to help. We would definitely stay here again if we were in the area.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Deborah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebekah K, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, September 15, 2013
Thank you for your 5 Star Review of our hotel! We strive to have the best staff and provide great service to our guests. We look forward to seeing you on your next stay in Philadelphia.
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London, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 29, 2013

I thought this hotel was ok....until my son's sweater was stolen from the poolside whilst we were swimming. It's supposed to be a fairly secure area (need guest key to access), so I assumed it was taken by mistake and would be returned - it wasn't.

More worrying was the attitude of the staff. They really didn't seem to care and behaved like this was a regular occurrence.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jinlondon96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTPM, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, September 2, 2013
Dear londonjohnglondon,
Thank you for the comments on your stay.The safety and security of our guests is the top priority of our staff and we take all reports very seriously. It is most unfortunate that another guest may have picked up your son's sweater from our pool area by mistake. We will certainly send it to you should the responsible party return it.
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New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 29, 2013

The rooms are large and fairly clean. I booked two rooms for my family and upon check-in, was told very rudely by a staff person named Carmen that the rooms would not be near each other and that my request for adjoining rooms was merely a "request." Thankfully, the manager, Eric stepped in and placed my family in adjoining rooms. Eric was very gracious and treated guests as if they were truly "guests" at a hotel.

  • Stayed August 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank SSGMOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTPM, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, September 2, 2013
Dear SSGMOM,
Thank you for the comments. We apologize that your initial reception was less than desirable and are happy that Eric was able to accommodate your requests. We hope that you will try us again for a future visit to Philadelphia.
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Pikesville, United States
1 review
Reviewed August 29, 2013

The front desk staff was wonderful and the location is perfect Through no fault of the hospital our sleep was interupted by loud children in the hall at midnight. The bar was pleasant. Did not get an opportunity to try their breakfast. We would definitely stay there again

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Howard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, December 29, 2013
Thank you for the great review! We are happy to hear we were able to exceed your expectations and you will return for another visit. Safe travels!
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philadelphia, United States
1 review
Reviewed August 28, 2013

booked a room for the weekend. asked for the bed NOT to be tucked it ( i hate the cover prison).. they made us wait 2 hours for the "untucking" !!! finally, as a gesture of good will, they upgraded us to a Jr. Suite on the top floor.... and free breakfast... oy..

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Leran S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollywood, United States
1 review
Reviewed August 28, 2013

The elevators were not working properly and there was not indication of this until you rode it up to go down to the lobby. We waited 20 minutes and the elevator never stopped to go down. There was no way to get downstairs with luggage and kids. They should have put up signs and definitely opened the service elevators. They knew this was an issue and did nothing.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Candace L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTPM, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, September 2, 2013
Dear Candace L,
Thank you for taking the time to write a review. We apologize that you experienced delays with the elevators. We are upgrading the mechanics and as a result have one elevator out of service. There is clear signage on all four elevator doors at the lobby level informing our guests. We hope that you will notice the modernization when you next visit Philadelphia and our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Philadelphia Center City

Property: Doubletree by Hilton Philadelphia Center City
Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Philadelphia
#27 Romantic Hotel in Philadelphia
#32 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Philadelphia Center City 3.5*
Number of rooms: 434
Reservation Options:
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Also Known As:
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
Double Tree Hotel In Philadelphia

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