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“Location Location Location!” 5 of 5 bubbles
Review of Doubletree by Hilton Philadelphia Center City

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Doubletree by Hilton Philadelphia Center City
Ranked #34 of 85 Hotels in Philadelphia
1 review
“Location Location Location!”
5 of 5 bubbles Reviewed July 29, 2013 via mobile

I was very pleased with this hotel. The location was great and the rooms were spacious with an amazing view. I must mention Bria at the front desk, she greeted us with a smile and was GENUINLY intersted in helping make our stay a great one. I also noticed a young girl about 8 run up to the desk while leaving to be sure and tell Bria goodbye calling her by name. Obviously she made the same impression on the child as she had us. Bria should be recognized for sharing her great personality with her guests! I work in the industry in Fort Myers Fl so I recognize good customer service as most of us do who work in hospitslity. Also Matt at t he front drive was very pleasant and should also be recognized.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jblaq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebekah K, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, August 1, 2013
We are so happy to hear about your wonderful stay with us. Thank you for recognizing our staff individually. We will definitely let Bria and Matt know you appreciated their hospitality and share your great experience with them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,120 reviews from our community

Traveler rating
    1,070
    1,240
    512
    208
    90
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (524)
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English first
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed July 29, 2013 via mobile

My 2 girls and I stayed here for 2 nights before the Taylor Swift concert in Philly. I picked it because it is right next to the Briad Street line going to Lincoln Financial Field. It was about $10 for the 3 of us round trip for the subway. Perfect.

We had a corner queen room. We had lots if room but no refrigerator. In this day and age all rooms should have the and I'm annoyed when they don't. As a hilton Gold member I requested one and still didn't get it.

I did not do valet parking nor did they try to push it. I parked out front, checked in and brought everything to our room on the 20th floor then went and parked it in the garage.

The breakfast buffet was great. I used hilton honors coupons so it was free but it was really good with a great selection. Everyone in the restaurant was wonderful.

The location was ok. There was a 115 heat index do we took a taxi to the liberty bell ( about $10 one way) and walked home seeing the sights. It was almost a mile from the historical stuff. On the last day we did the hop on hop off double decker bus and the stop was across the street.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kac13090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebekah K, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, August 1, 2013
We are so happy you enjoyed your recent stay with your daughters to see Taylor Swift. We have shared your request regarding the refrigerator with management and they are looking into the possibility of adding them to more of our rooms. Thank you for the suggestion and we hope you will stay with us again next time you are in Philly!
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Philadelphia, United States
1 review
5 of 5 bubbles Reviewed July 29, 2013

I have visited this hotel two times for business training. The first time I felt the room price was a little high for what you got (over$300) but my most recent visit was under $200 and felt that was a much better value. I have eaten breakfast and lunch in their mezzanine restaurant and the food is delicious. The rooms are nicely sized and well maintained. The staff is very accommodating and I would consider using this hotel for a family vacation as well as long as the rooms were a reasonable price.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Leigh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebekah K, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, August 1, 2013
We are glad to hear that you may be bringing your family back on your next visit! We strive to give the best service at the best value. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
161 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed July 25, 2013

This is an old hotel. There were some upgrades made in the lobby, but it had not necessarily reached my room. The ceiling in the bathroom had visible rust and the wall was peeling. The television was old and had very limited channels. The room was drab and unappealing. I had to retrieve ice from the floor below. Keep upgrading it and maybe it would be worthy of another star.

Room Tip: Ask for a room that's been updated with a view.
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  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JazzFan23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebekah K, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, August 1, 2013
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we continue to work to improve our guest experience. We are in the process of renovations as well as adding an additional suites and we hope you’ll stay with us again soon and tell us what you think about our improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hawaii, United States
1 review
3 of 5 bubbles Reviewed July 25, 2013

The hotel is data, the paint was pealing off the ceiling of the bathroom. Noise was a problem in the hall, we were next to the ice machine that we could hear very clearly throughout the evening. Staff was friendly and food was good. The sauna didn't work. The hotel is right downtown so it's convenient to get to everything.

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebekah K, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, August 6, 2013
Thank you for your honest review of our hotel. We appreciate the fresh set of eyes and are currently working on plans to move the ice machines into a closet to reduce noise. We hope you join us again soon to see our improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bermuda
2 reviews
4 of 5 bubbles Reviewed July 24, 2013

Location means a lot to people travelling andf this hotel is in a prime location. Close to theatres, restaurants and all that you will ever need. Will recommend to family and friends. The staff are all wonmderful and some that I talked to had been there for a number of years. It gave you that home away from home feeling.

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank BermudaCharming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebekah K, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, July 25, 2013
We are so glad you felt at home away from home at our hotel! Our staff is just the best and we love when our guests get to find that out for themselves! We look forward to seeing you and hopefully friends and family again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville, Maryland
Level Contributor
1 review
4 of 5 bubbles Reviewed July 22, 2013

you can walk almost any where. Great location and a nice hotel. I am a well over 60 and felt very safe. The staff was very helpful and the price was great for a last minute trip. The room had a great corner window with a great view of the clock.

Room Tip: loved the corner room but next time no ice machine please.
See more room tips
  • Stayed May 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank carrolljones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebekah K, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, August 6, 2013
Thank you for your review! We are happy to hear that you enjoyed your recent stay. We strive to provide the best service and a safe environment for our guests. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Philadelphia Center City

Property: Doubletree by Hilton Philadelphia Center City
Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Philadelphia
#27 Romantic Hotel in Philadelphia
#32 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Philadelphia Center City 3.5*
Number of rooms: 434
Reservation Options:
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Also Known As:
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
Double Tree Hotel In Philadelphia

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