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“Beware of pre-paying for room through website”

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Hampton Inn Philadelphia-International Airport
Ranked #24 of 86 Hotels in Philadelphia
Certificate of Excellence
Fairfield, Connecticut
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Beware of pre-paying for room through website”
Reviewed October 31, 2013

Very disappointed with our recent stay here. We had prepaid for our room in advance through the Hampton Inn website. When we checked our online credit card statement the morning of check-out, we discovered that we had been charged for the room a second time. We expressed our concerns to the front-desk clerk; she said there was nothing she could do about it but would have the manager call us the next day. We did not hear back from the manager, so I called and left her a voicemail which was never returned. We ended up having to dispute the double charge directly through the credit card company since the hotel was no help whatsoever.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank matty720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn -GM H, General Manager at Hampton Inn Philadelphia-International Airport, responded to this review, November 1, 2013
We are so sorry for the billing error that occurred, in addition to the poor level of service that followed. We've addressed our staff in regards to your review and if there is anything we can do for you, please let us know. We look forward to serving you in the future!

Thank you,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Gouldsboro, United States
1 review
Reviewed October 31, 2013

Bring a humidifier to compensate for a misserable heating/AC system. If you need something just ask, peole are very helpful. Good breakfast, then coffee all day long. Ruby Tuesdays is just through gate in parking lot.

  • Stayed October 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Walter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, United States
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed October 31, 2013

The hotel was very nice. Wait staff was awesome they showed us much respect. I was suprised by the breakfast it was better than I expected it to be which is a plus. My main purpose for booking the hotel was breakfast and location. It provided both. I would stay again should I visit the area.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Gregory R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ogden, United States
1 review
Reviewed October 31, 2013

Philadelphia is an expensive place to stay but I know that I can always count on Hampton Inn to give me a great place to stay. Easy shuttle access to and from the airport and a friendly and helpful staff made this an enjoyable stay.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Brett F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Haven, Connecticut
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 27, 2013 via mobile

We stayed 2 nights and had a very pleasant stay. Each staff person, from check-in to cleaning to breakfast, was relaxed, pleasant and helpful. In every case I saw, employees were positive and helpful with guests. The room was clean, in good condition and comfortable. The breakfast had a wide selection of high quality foods, from homemade fruit salad to well made omelettes and fresh baked goods. Worth the short ride for the center of Philadelphia!

Stayed October 2013, traveled as a couple
Helpful?
Thank Ciltali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgeton, New Jersey
Level 4 Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 24, 2013

Our family of 8 stayed overnight at the Hampton Inn at the Philadelphia Airport in August 2013. We had an early flight the next day, and decided to stay here since we have always trusted in the Hampton Inn name and quality. The rooms were clean as expected and our ride to the airport was prompt. No complaints here. The only thing is we do enjoy the breakfast...but our flight was way too early! Thanks for a great stay!

  • Stayed August 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Suzanne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elbridge, New York, United States
Level 4 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 22, 2013

Our large group recently stayed here and of all our years of traveling together, this was the best experience! Rooms were clean and modern, the staff was extrememly helpful and polite and the free breakfast was very good. Because of this and other good experiences with the fine people of Philly, I am planning to return very soon!

  • Stayed October 2013, traveled with friends
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    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Philadelphia-International Airport

Property: Hampton Inn Philadelphia-International Airport
Address: 8600 Bartram Ave, Philadelphia, PA 19153-3105
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Philadelphia
#18 Family Hotel in Philadelphia
#20 Romantic Hotel in Philadelphia
#26 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Philadelphia-International Airport 2.5*
Number of rooms: 151
Official Description (provided by the hotel):
The Hampton Inn Philadelphia-International Airport hotel welcomes you to Philadelphia with a free 24-hour airport shuttle and friendly service. Situated off Interstate 95, only .5 miles from Philadelphia International Airport, our Philadelphia Airport hotel offers easy highway access to downtown Philadelphia and Wilmington, Delaware. Explore the downtown Philadelphia historic district. See the Liberty Bell, tour Independence Hall and the Betsy Ross House, and stroll Elfreth's Alley, the oldest street in the US. Try a famous Philly cheesesteak or enjoy international cuisine offered in Reading Terminal Market. Visit the National Constitution Center to learn about the US Constitution. Spend a day viewing exhibits in the Philadelphia Museum of Art, the Rodin Museum and the Franklin Institute. The popular statue of Rocky Balboa is also in the museum district. Cheer the Philadelphia Eagles football team at Lincoln Financial Field, two miles from our Philadelphia hotel. Comcast Center, the University of Pennsylvania, and many other corporations and universities are minutes away. Appreciate the location and amenities at our hotel by Philadelphia Airport. Reserve one of our 151 guest rooms featuring king-sized or double beds. For additional space and seating, select a room with a sofa bed. Connect to free high-speed internet access. Get some work done at the desk or set up your laptop on the convenient lap desk. Watch your favorite cable channels on the flat-screen HDTV. Wake up every morning to Hampton's free hot breakfast. ... more   less 
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Also Known As:
Hampton Inn Philadelphia International Airport Hotel Philadelphia
Philadelphia Hampton Inn
Hampton Inn Philadelphia Airport

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