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“Just another hotel” 3 of 5 stars
Review of Hampton Inn Philadelphia-International Airport

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Hampton Inn Philadelphia-International Airport
Ranked #24 of 86 Hotels in Philadelphia
Certificate of Excellence
Washington
Level Contributor
76 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Just another hotel”
3 of 5 stars Reviewed November 29, 2012

Stayed here for business for 2 nights. It works for a stay during business or if you have an early flight from PHL

Breakfast was OK, what you get in today's hotels when it's included. Service was friendly. I did have a problem with my room lock. On check in I went to the room and key didn't work, went down and got key redone. Back at the room it still didn't work so down I go to the front desk. Told them I thought it was the battery. They sent me back up with maint man. He could not open with the electronic key so he used the "real" key. OK now in the morning same problem and the sent maint man up with an electronic key - didn't work so he had to go down and get the "real" key. VERY frustrating! End of day my key worked.

Staff stayed friendly and helpful through my trails but wish they had solved problem earlier.

Bed comfortable and room was clean, had dinner at Ruby Tuesday next door.

Room Tip: Wawa just down from hotel has Great coffee!
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Wizsup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaeganK, Director of Sales at Hampton Inn Philadelphia-International Airport, responded to this review, December 7, 2012
Thank you so much for choosing the Hampton Inn Philadelphia Airport to stay when you were in the area. I apologize about your room key. We were in the process of updating our locks to assure all of our guest’s safety and unfortunately your lock was one of the later ones to be replaced. I an sure it was a terrible inconvenience for you to keep having to go back and for the to the desk but I am glad that the desk was able to help you through this process. I hope when you return to the airport you will come back and visit us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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911 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
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English first
Portland, Maine
Level Contributor
124 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed November 28, 2012

This is a convenient place to spend a quick night, but without amenities to make a longer stay more pleasant. The rooms don't have fridge or microwave. I went looking for a vending machine for something to drink - I was on the 2nd floor, and found a half-empty snack machine, but no soft drinks. So I took the elevator down to the first floor and was told the soda machines start on the 3rd floor. I went up to the 3rd floor and found a machine with a very limited selection, but it wouldn't take my dollars. Up to the 4th floor - same thing, wouldn't take my dollars. Went to the 6th floor, same type of machine with limited offering, but it took my dollars. A half hour out of my life to find a soft drink (of a beverage I don't even like) was a bit ridiculous. Then at breakfast the next morning I found the western omelettes completely gone. I got a juice and some bacon and sat and waited for the usual Hampton Inn ever-present kitchen staff to bring in a fresh supply of omelettes -- but in spite of seeing several staff members wandering around and chatting with each other, nobody filled the eggs. I left the building feeling like things could certainly be improved at this property. On the plus side, the young man who checked me in the night before was awesome - friendly and efficient, and I liked the docking station on the nightstand to plug my laptop into - hadn't seen that before and think they all should do it! Also, there is a Ruby Tuesday restaurant in the adjacent lot so getting dinner was convenient. I think I'll try other hotels the next time I'm in the area, though.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank LiftLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaeganK, Director of Sales at Hampton Inn Philadelphia-International Airport, responded to this review, November 29, 2012
Thank you so much for staying at the Hampton Inn during your business trip to Philadelphia. It is our hotel standard to give every guest a bottle of water upon check in. I am sorry that you were not offered a second one when you called to ask for the vending machines. We at Hampton pride ourselves on our breakfast and while sometimes we are not aware how quickly we go through food we should always have a back up ready to go. Thank you so much for your incite and we hope you give us another chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island
Level Contributor
321 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
3 of 5 stars Reviewed November 25, 2012

Have stayed here before and its good for an overnight. Rooms are clean. One of the best things about this hotel is that it has a docking station on the nightstand and you don't have to crawl around the floor looking for an outlet. The staff was very accommodating and I was able to check in early. The buffet breakfast is ok. The only thing that I didn't like was the hallway on the fourth floor stunk like cigarettes. The probably need to replace the carpeting to get rid of the smell.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank funtimefamily12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaeganK, Director of Sales at Hampton Inn Philadelphia-International Airport, responded to this review, December 7, 2012
Thank you for choosing the Hampton Inn Philadelphia Airport for your stay. I am sorry to hear about the cigarette odor on your floor. As much as we try to enforce the rules of being a smoke free hotel you will always have one or two guests who do not follow the rules and smoke in there rooms. We do have procedures in place to help with the smell however sometimes it doesn’t remove all the odors. On the positive side I am glad that you enjoyed our staff. We take great pride in making sure that the guests needs are first and foremost. We hope to see you again when you return to Philly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 23, 2012

The hotel’s presentation was clean and comfortable. The staff was friendly and very helpful. The gym was big enough for one or two people but just right for that amount. Breakfast was delicious, as I filled up my plate and ate it in bed with the tray they provided. There was also a wide variety of food to choose from. The only recommendation I will make is if you’re going to Philadelphia for the night life, this hotel can be somewhat of an inconvenience as it located out of the downtown. Other than that it was a great hotel with a great staff contributing to my great stay!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Christina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 18, 2012

Stayed here on business the night before a flight. Airport is located nearby, but far enough away that overhead plane noise was not a problem. The hotel was clean and the room was nice. Staff was very friendly to me, as well. Parking lot is gated and seemed quite secure. Also, there's a restaurant right next door if a dinner is needed. Didn't really explore the surrounding area, but would definitely consider staying here again if I need a hotel by the airport.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 17, 2012

Pick up from the airport was in a timely manner. Driver was very nice. Reception staff was friendly and our room was clean and up to date. They clean not only the sheets before each guest arrives, but the duvets as well. Breakfast was a nice selection of both hot and cold food. Having the coffee/hot chocolate in the lobby 24/7 is a nice touch. I had to wait in the lobby for a couple of hours for my husband as he went to pick up a restored car that we had ordered and the lady in the reception area asked if I wanted a snack. :) Would definitely stay here again!

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank JWalker78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rehoboth Beach, Delaware
Level Contributor
154 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed November 14, 2012

The shuttle service jsut keeps getting worse. Hotel is undergoing renovations and looks great. Love the Hampton Inns and this was is friendly, safe and great location. On the other hand - the shuttle runs 5 min and 35 min past the hour. Our driver - needed a bath and haircut, left the van inside dirty not only his fast food meail but wrappers all over the floor. No hello in the morning - airline and that was all he said. Did not wear his seatbelt - just a mess all around. Now the driver who picked us up-- called and was told a few minutes - 30 minutes later - the usual how was your flight - van is dirty and he was just finishing his meal from McDonalds - no wonder we waited - he made a pit stop. Was not real thrilled standing on the cold. This is a regular occurance with the drivers at this hotel.

Room Tip: You will hear the planes no matter which side of the hotel you are on.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank BeagleDads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaeganK, Director of Sales at Hampton Inn Philadelphia-International Airport, responded to this review, November 16, 2012
Thank you so much for choosing the Hampton inn at the Philadelphia airport for your stay. I am sorry that you had encountered challenges with our shuttle drivers; our scheduled time for departing the hotel is every 5 and 35 after the hour. This way we are able to accommodate all of our guests needs for catching there scheduled flights. I also apologize for your delay in pick up where we try and have our pick ups in a timely manor sometimes the call for a pick up comes in as soon as the shuttle leaves the airport then he has to come back to the hotel drop off guests and return for the next pick up. I am however surprised to hear the van driver was not wearing his seat belt not only is it our policy it is also the law in Pennsylvania. The drivers are also not allowed to use the van for personal use under any circumstance and this is a policy that we strictly enforced with the gps system that tracks where they are at all times. While I am not disputing that the driver had food with him I can assure you that he did not stop on his way to get you. Where we pride ourselves on service sometimes with a shuttle there can be kinks I appreciate you bearing with us while we work them out.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Philadelphia-International Airport

Property: Hampton Inn Philadelphia-International Airport
Address: 8600 Bartram Ave, Philadelphia, PA 19153-3105
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Philadelphia
#18 Family Hotel in Philadelphia
#20 Romantic Hotel in Philadelphia
#26 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Philadelphia-International Airport 2.5*
Number of rooms: 151
Official Description (provided by the hotel):
The Hampton Inn Philadelphia-International Airport hotel welcomes you to Philadelphia with a free 24-hour airport shuttle and friendly service. Situated off Interstate 95, only .5 miles from Philadelphia International Airport, our Philadelphia Airport hotel offers easy highway access to downtown Philadelphia and Wilmington, Delaware. Explore the downtown Philadelphia historic district. See the Liberty Bell, tour Independence Hall and the Betsy Ross House, and stroll Elfreth's Alley, the oldest street in the US. Try a famous Philly cheesesteak or enjoy international cuisine offered in Reading Terminal Market. Visit the National Constitution Center to learn about the US Constitution. Spend a day viewing exhibits in the Philadelphia Museum of Art, the Rodin Museum and the Franklin Institute. The popular statue of Rocky Balboa is also in the museum district. Cheer the Philadelphia Eagles football team at Lincoln Financial Field, two miles from our Philadelphia hotel. Comcast Center, the University of Pennsylvania, and many other corporations and universities are minutes away. Appreciate the location and amenities at our hotel by Philadelphia Airport. Reserve one of our 151 guest rooms featuring king-sized or double beds. For additional space and seating, select a room with a sofa bed. Connect to free high-speed internet access. Get some work done at the desk or set up your laptop on the convenient lap desk. Watch your favorite cable channels on the flat-screen HDTV. Wake up every morning to Hampton's free hot breakfast. ... more   less 
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Also Known As:
Hampton Inn Philadelphia International Airport Hotel Philadelphia
Philadelphia Hampton Inn
Hampton Inn Philadelphia Airport

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