My partner was here on a conference so I tagged along to visit Philadelphia. According to my partner, the reservation staff was very rude and unhelpful and was very poorly informed about the special conference package/rate. The check-in staff, on the other hand, was very good. She saw that we would be staying for a week and gave us a corner room with a decent view.
The room itself was dated. There was no mini-bar/fridge - even 3* hotels in Europe would have one. The room was enormous but has lots of wasted space. Another arm chair would have been nice. Yes, there was a television, but an old type. I was expecting a hotel of this calibre to have a flat screen tele, not the hulking great thing. All the channels were American. No BBC World Service. So if you want to keep up to date with news in Britain or Europe, you can't ! There is a Japanese channel but the programme is dubbed, and in a rather annoying manner. The bathroom was big enough to have a party in and was generally in a good condition. The shower was VERY nice. The carpet and furniture are showing signs of wear and tear. It was like stepping back into the 90's. May be it can market itself for "a retro experience". The bed, however, was very big comfy. But light sleepers might find the street noise disturbing. We were on the 19th floor and we could hear the buses.
There was a coffee percolator in the room but no kettle, so forget making yourself a cup of tea. That didn't bother me, after all, it's a coffee drinking country. But what got me was the horrible polystyrene cups !! Not only is it wasteful and eco-unfriendly, it is also cheap and nasty! Would you really expect a room costing $175 a night not to provide china cups? Not other hotels I have stayed in, however cheap, failed to provide a proper cups.
I ate there once, breakfast at the restaurant 13. We were greeted rather casually, to say the least. "Are you guys next?" is not the usual greeting I expect at such an establishment. If it were Starbucks, then I would not feel the same way. The waiting staff inside was great. Very friendly and attentive. Perhaps they went to two different training schools.
For such an enormous hotels catered for large conferences and conventions, it is very poorly served with coffee shops. There is one Starbucks in the foyer. Every time I walk past Starbucks, there was a long queue. When the big conference was in full swing, they set up coffee stations in the foyer.Consequently, there were queues everywhere.
There is a fitness centre which is well equipped and well maintained. The pool looked nice but I didn't use it.
The location is it's best point. The area is not as bad as some of the other reviews suggested. It is close to Macy's (hurray!) and the Reading Terminal Market. Forget the buffet breakfast at 13, go and have it there instead. Broad Street isn't far away, either.
If you are coming for a conference and has to stay here, you will have a comfortable enough stay. If you are visiting Philadelphia (a lovely place to visit) on holiday, then there might be other, better hotels. Oh, yes, I forgot. If you stay here, be prepared to meet the crowds of conference delegates. The foyer gets VERY crowded.
- Official Description (provided by the hotel):
- Adjacent to the Pennsylvania Convention Center and 8 blocks from Independence Hall, this Center City Philadelphia hotel is ideally located near dining, shopping, business, & cultural attractions. ... more less
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- Also Known As:
- Philadelphia Marriott Downtown Hotel Philadelphia
- Marriott Philadelphia