The client asked us to stay at this hotel; not sure why. The location is great -- walking distance to restaurants and tourist sites -- but why stay at a full Marriott if you can stay at a Residence Inn around the corner and not have to pay for breakfast and internet? After having stayed at a number of Residence Inn's and Embassy Suites, I imagine people want to stay at a full Marriott for the "amenities" ... but when you also add terrible valet service and unresponsive front desk staff, I just don't see the value.
Valet service is terrible. For $43, you should be able to call down to have your car waiting for you -- and the telephones in the room even have a "Valet" button ... which, btw, do not work -- it either doesn't ring, rings and goes to voicemail, or rings busy. When I brought this to the attention of the manager, nothing happened.
$12.95 for internet? Why pay for it here when the Residence Inn property around the corner gives it away for free?
If you have any special need, be prepared to call the front desk at least twice. And then, wait.
I was not a fan. Will not return. For the amount paid, would have surely expected better service and value.
- Official Description (provided by the hotel):
- Adjacent to the Pennsylvania Convention Center and 8 blocks from Independence Hall, Philadelphia Marriott Downtown is a Center City Philadelphia hotel is ideally located in Philadelphia, Pennsylvania near dining, shopping, business, & cultural attractions. ... more less
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- Also Known As:
- Philadelphia Marriott Downtown Hotel Philadelphia
- Marriott Philadelphia