As many have noted on here-the Downtown Philadelphia Marriott is a simply enormous hotel. I believe it is over 1,400 rooms all told. So that being said, yes its always hustling and bustling, and when crowded, will probably never seem like there is enough staff. None of this should come as a surprise to anyone booking this hotel at this point.
Overall, however, my impression during my recent stay was that the staff really tries to convey that they take each guest seriously, and strive to not make you feel like a number in the 1,000+ que of guests. That being said, were there some slip up's-of course. This is a classic example of where I wish Trip Advisor would permit a reviewer to give a "half star" rating, as the best rating for the Philadelphia Marriott would be a 3.5. Above average, but not really "Very Good" as the rating implies.
My room was one of the "Marquis Suite's," which I believe is just a fancy name for standard one bedroom suite. That being said however, the room was modern, tastefully decorated and everything where it should be/working fine, etc. My understanding is that rooms in the "Headhouse Tower" are newer/nicer, however, I had no complaints about the room's condition in the main building.
I do, however, have one significant issue, that I think most everyone should know about. The thermostat in my room was very clearly motion controlled, just like an outside security light. Consequently, despite setting the A/C at 72 degrees, every time I came back into the room, it was warm, because no one had been moving around to trigger the thermostat. This didn't become a significant problem until night. The thermostat for the Suite was located in the living room--where I WAS NOT sleeping. Consequently, every two hours I would wake up dripping with sweat and have to get up and go wave my arms at the thermostat to get it to turn the A/C on. Consequently, at night the system will never hold a constant temperature. No matter how far I turned it down, after a few hours I would wake up baking. This is a major interior design flaw that Marriott has to rectify. I understand the point of the prospect of energy savings from the motion controlled device-and it didn't significantly bother me when I came back to a warmish room as it would cool down quickly as soon as I entered. But, at night this became a nightmare.
- Official Description (provided by the hotel):
- Adjacent to the Pennsylvania Convention Center and 8 blocks from Independence Hall, Philadelphia Marriott Downtown is a Center City Philadelphia hotel is ideally located in Philadelphia, Pennsylvania near dining, shopping, business, & cultural attractions. ... more less
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- Also Known As:
- Philadelphia Marriott Downtown Hotel Philadelphia
- Marriott Philadelphia