I'm not sure what to say... Other then I love the concept and I think Starwood is on to something big here. I am a Gold SPG member and this was my first visit to an Aloft property. I was impressed with the swanky lobby, funky decor and friendly service at registration. The hotel is a great deal for the price and as long as Starwood keeps it reasonable its a real value. But SPG Gold/Platinum Members beware. This is not a full service property and only room types here are Queen or 2-Dbls. There is no upgrade, there is no recognition other then level key card holder. There is no SPG floor. There is a sign at the front desk. But there is no dedicated check in for Elite Members. Basically they don't really care here weather you are Elite or not. The front desk agent that greeted me with a loud "Aloha Sir" was wearing a Aloft branded polo shirt and khakis with a peace sign pin on his lapel did not really care if I was SPG member or not. If this is part of the concept or not im not sure. If it is its a bold move for SPG which has traditionally valued its elite members more then any other chain. I was really out of by this. Not to mention that at check out my SPG number was not even added to my folio so I was not going to get my points.
What you get is a funky, groovy hotel that works. Its a great lobby scene. I stayed for 2 nights and the lobby always had a crowd. Young and energetic. Room was new and very functional. Firm and comfortable bedding. You get 2 bottles of water complimentary each day and there is a refrigerator in each room. The hotel is in a secured compound with two other Starwood property's. Very safe to park at night. Very well lighted and convenient to airport and I-95. Pool and gym are great. Better then some full service hotels. Snacks and fun stuff available for purchase 24 hours a day at reasonable prices. In room amenity's are from Bliss and they are fantastic. The rooms all have a free safe and digital climate control. The A/C is the wall type under the window and while ti works very well. It is very loud. But I guess you can drown it all out with your 42 Inch - wall mounted - LG Plasma TV with surround sound. It was all HD cable and it was awesome.
I am concerned that the hotel opened in October and already its showing some tear. My housekeeper did a terrible job of cleaning and the floors in the bathroom you can tell don't get cleaned much. They look ok now because they are new. But this time next year they wont be looking so good at the rate they are going. Carpets in hallways (5th floor - top floor - Is where I stayed) where not vacuumed properly and always had dust and debris. The elevators where not very clean. The door to the back room/office that's opposite the check in pod was always kept open by the night clerk. This looked terrible and really took away from the experience. There are already light bulbs that are being replaced with different bulbs then the original ones used. Also some bulbs are just out. Clearly not a very good maintenance department here. This is a new property and a significant investment or the Starwood brand. I am surprised there is not better upkeep.
The service is friendly and relaxed. But don't expect a whole lot. They are always understaffed and have only one person for a 150+ room property at night. This presents a real challenge as this person checks in - answers phones - and does everything.
I recommend staying here and checking it out. The concept is awesome. The rooms are comfy. The value is unbeatable. Its just a shame they are not keeping it as clean and well maintained as such a beautiful hotel deserves
- Official Description (provided by the hotel):
- Aloft Philadelphia Airport offers guests a bold, new travel experience just minutes from downtown Philadelphia and conveniently located near Philadelphia International Airport (free shuttle service). ... more less
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- Also Known As:
- Aloft Philadelphia Airport Hotel Philadelphia