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Bill S
Prescott, Arizona

Nice room but a work in progress

3.0 of 5 bubblesReviewed Sep 15, 2017
Picked this hotel due to a good price and my membership in their rewards program.

Room was nice and comfortable. Entire property undergoing extensive upgrading. Should be nice when it's finished.

Underground parking included.

Basic but OK breakfast. Would have liked some Raisin Bran and bananas to have been included. Plain omelets clearly frozen and reheated.
Date of stay: September 2017
Trip type: Traveled solo
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sonya B, General Manager at Quality Inn Near Mammoth Mountain Ski Resort, responded to this review
Responded Oct 3, 2017
Hello Bill,

Thank you for taking the time to review our property. We appreciate the feed back. We have recently added Raisin Bran to our breakfast and are in the process of changing to bananas from Oranges. With regards to the omelets, they are pre-cooked, however we are looking into scrambled eggs instead. Please come back and visit us and see the changes we are making.

Thank you again for your review and time.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 28, 2017

Stayed for one night in August at this Quality Inn, and lucky it was just for one!

With a convenient location, this is the only positive point I can tell about this hotel.

It's really old fashioned, and needs a refurbishment right now. Windows, curtains, floor, ceiling... there is a lack of manteinance.

When we got to our room, I found some hair in the shower, but the most serious fact was that the bed sheets of one of the beds were dirty, as dirty that I need to go to the front desk to report it and request a change. They gave me a new one, but I did the bed because I was told that there were not staff to do it.

It's important to say that I paid 239$ for one night, so for this rate I think that bed sheets have to be clean, and if not, at least, I don't need to do the bed.

No AC, the website warns about it. I booked via telephone and I was advised as well. The same person told me that this hotel was one of the best Choice Hotels in the area. We are lucky!! Imagine if it's average!

To sum up, it's an old fashioned hotel, with an evident lack of manteinance, and expensive, really expensive for what you receive.

They need to improve it, or have a lower price.

Not to repeat it. If I stay again in the area, I'd try a condo, or another hotel.

Date of stay: August 2017
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank PezFish
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sonya B, General Manager at Quality Inn Near Mammoth Mountain Ski Resort, responded to this reviewResponded August 31, 2017

Hello,

Thank you for taking the time to review our property. As the new GM, I've been working will all departments of the hotel to improve the overall "Quality" Since taking over the property, we have replaced several items in the bedrooms alone, so you can imagine my surprise to hear you were dissatisfied with your accommodations. Cleanliness is an important factor and I will speak with my housekeeping staff regarding your review. In the future, please do not hesitate to speak with me directly should you have any concerns.

Thank you again for your feed back and honesty. It is greatly appreciated.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2017

This hotel was one of the worst hotels I have stayed at in a long time. The room was extremely dirty, stains on the sheets, blankets and hair and dirt all over the bathroom.
The water came out of the shower like a drip and there is no AC in this hotel. To open up the window gives you lots of street noise so not a option. There was a fan but it wasn't good enough for the whole room. The breakfast was substandard and mostly processed carbs with very little healthy options. For the price I should have been at the Marriot and next time will go elsewhere or rent a condo for less money than we paid for this dirt hole. The staff was polite but not helpful when we complained. Don't waste your money here, you will regret it.

Room tip: don't stay here
Date of stay: July 2017
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank blesdx4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sonya B, General Manager at Quality Inn Near Mammoth Mountain Ski Resort, responded to this reviewResponded August 31, 2017

Hello,

Thank you for the feed back. Our guest's feed back is always welcome and appreciated. We have been diligently working to improve the Quality of our hotel and property, and have recently changed all of the bedding, pillows, linens and towels in our rooms. Each time one project is complete we move on to the next and will continue to do so until our property meets the expectations of our guests. In the future, please do not hesitate to speak with me directly.

Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2017

I should have known something was wrong when I saw the hair in the shower, and when I called the front desk to ask why I couldn't turn on the air conditioner and Alex the night manager told me we don't need AC in Mammoth?????? Around midnight I woke up scratching uncontrollably I tried repeatedly to call the front desk with no avail!!! So I got dressed and went down to the front desk, Alex was kicked back playing on his iPhone with his feet up on the desk, I told him I think there must be some mosquitoes in my room, he offered nothing. This is the result of my one night stay at the SO CALLED QUALITY INN IN MAMMOTH LAKES CA. Not close enough to the hospital!!!!

Room tip: Don't stay there!!!!!
Date of stay: June 2017
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
1  Thank Betty L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sonya B, General Manager at Quality Inn Near Mammoth Mountain Ski Resort, responded to this reviewResponded October 3, 2017

Hi Betty,

As discussed on the phone, when I came to the hotel, there was no mention of an issue with bed bugs. We have a monthly inspection by a pest control company and consistently sell out, without complaints or mention of any issues. As a gesture of good faith, your night was refunded and you were asked to contact us directly with any items you felt should be covered by our property, however, we did not receive any requests for reimbursement. We currently do not have any issues with bed bugs and continue to have our required monthly service by our pest control company.

Thank you for your time and review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2017 via mobile

100 plus degree weather and wildfires in the area this July. Made reservation, confirmation email stated NO AIR CONDITIONING in rooms ONLY AFTER RESERVATION MADE. No ability to cancel reservation at that point. Requested refund, no refund or any other acomodation given. False advertising, deceptive, fraudulent. No place on website mentions lack of basic necessity in summer of A/C. Stay away so as to not be scammed and/or sickened by heat and smoke. Unacceptable business practice. So disgusted, I was taken advantage of and will never stay at a Choice property again. BEWARE!

Date of stay: July 2017
Trip type: Traveled as a couple
Thank WVGirl69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sonya B, General Manager at Quality Inn Near Mammoth Mountain Ski Resort, responded to this reviewResponded August 31, 2017

Hello,

Thank you for taking the time to review our property. Our property like most in Mammoth, is not equipped with A/C. Most of the homes and condos do not have it either. We realize each year that passes, A/C is more necessary and are currently taking the steps to add A/C to our hotel. We currently have 10 units in place and will continue to add units as we confirm the performance. In the future, please do not hesitate to ask for me should you have any concerns.

Thank you again!

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Reviewed July 19, 2017

We stayed on a hot day in July, and had to leave the window open. Since the room faced the street, it was quite noisy. Parking is under the building. Elevator up to the rooms. Free breakfast was average. Location is in the town, and central to most hobbies.

Room tip: Get a fan on hot days. It gets cool at night. No air conditioning in rooms.
Date of stay: July 2017
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Stephen O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sonya B, General Manager at Quality Inn Near Mammoth Mountain Ski Resort, responded to this reviewResponded July 22, 2017

Hi Stephen,

Thank you for the feed back regarding your most recent stay with us. We understand staying at our property without A/C can be uncomfortable, and we are currently taking the steps to correct this concern most of our guests have. As the new GM of the property, I am currently making changes to ensure a great stay for all of our guests. Please come back and visit us during your next stay to Mammoth.

Thank you again for the fee back.

Sonya Balcom
General Manager
Quality Inn Mammoth Lakes
760.934.5114

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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