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Quality Inn Near Mammoth Mountain Ski Resort
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Quality Inn Near Mammoth Mountain Ski Resort
Betty L

BED BUGS!!!!!!!

Review of Quality Inn Near Mammoth Mountain Ski Resort
1.0 of 5 bubblesReviewed Aug 9, 2017
I should have known something was wrong when I saw the hair in the shower, and when I called the front desk to ask why I couldn't turn on the air conditioner and Alex the night manager told me we don't need AC in Mammoth?????? Around midnight I woke up scratching uncontrollably I tried repeatedly to call the front desk with no avail!!! So I got dressed and went down to the front desk, Alex was kicked back playing on his iPhone with his feet up on the desk, I told him I think there must be some mosquitoes in my room, he offered nothing. This is the result of my one night stay at the SO CALLED QUALITY INN IN MAMMOTH LAKES CA. Not close enough to the hospital!!!!
Date of stay: June 2017
Room Tip: Don't stay there!!!!!
Trip type: Traveled solo
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sonya B, General Manager at Quality Inn Near Mammoth Mountain Ski Resort, responded to this review
Responded Oct 3, 2017
Hi Betty,

As discussed on the phone, when I came to the hotel, there was no mention of an issue with bed bugs. We have a monthly inspection by a pest control company and consistently sell out, without complaints or mention of any issues. As a gesture of good faith, your night was refunded and you were asked to contact us directly with any items you felt should be covered by our property, however, we did not receive any requests for reimbursement. We currently do not have any issues with bed bugs and continue to have our required monthly service by our pest control company.

Thank you for your time and review.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 8, 2017 via mobile
NO AC, 100 DEGREE HEAT, THEY DON'T TELL YOU, AND NO REFUND

100 plus degree weather and wildfires in the area this July. Made reservation, confirmation email stated NO AIR CONDITIONING in rooms ONLY AFTER RESERVATION MADE. No ability to cancel reservation at that point. Requested refund, no refund or any other acomodation given. False advertising, deceptive, fraudulent. No place on website mentions lack of basic necessity in summer of A/C. Stay away so as to not be scammed and/or sickened by heat and smoke. Unacceptable business practice. So disgusted, I was taken advantage of and will never stay at a Choice property again. BEWARE!

Date of stay: July 2017
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sonya B, General Manager at Quality Inn Near Mammoth Mountain Ski Resort, responded to this reviewResponded August 31, 2017

Hello,

Thank you for taking the time to review our property. Our property like most in Mammoth, is not equipped with A/C. Most of the homes and condos do not have it either. We realize each year that passes, A/C is more necessary and are currently taking the steps to add A/C to our hotel. We currently have 10 units in place and will continue to add units as we confirm the performance. In the future, please do not hesitate to ask for me should you have any concerns.

Thank you again!

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Reviewed July 19, 2017
No Air Conditioning in any room

We stayed on a hot day in July, and had to leave the window open. Since the room faced the street, it was quite noisy. Parking is under the building. Elevator up to the rooms. Free breakfast was average. Location is in the town, and central to most hobbies.

Room tip: Get a fan on hot days. It gets cool at night. No air conditioning in rooms.
Date of stay: July 2017
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sonya B, General Manager at Quality Inn Near Mammoth Mountain Ski Resort, responded to this reviewResponded July 22, 2017

Hi Stephen,

Thank you for the feed back regarding your most recent stay with us. We understand staying at our property without A/C can be uncomfortable, and we are currently taking the steps to correct this concern most of our guests have. As the new GM of the property, I am currently making changes to ensure a great stay for all of our guests. Please come back and visit us during your next stay to Mammoth.

Thank you again for the fee back.

Sonya Balcom
General Manager
Quality Inn Mammoth Lakes
760.934.5114

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Reviewed July 8, 2017
Clean, Comfortable and Convenient

We picked this place to stay with our kids before heading out on a backpacking trip for a few days. I honestly wasn't expecting much but our room was big and clean and they had a decent breakfast available for us in the morning. My husband stayed her last month with our boys and my seven year old was really looking forward to this trip back just for the breakfast. Definitely will stay here again before future backpacking trips.

Date of stay: July 2017
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sonya B, General Manager at Quality Inn Near Mammoth Mountain Ski Resort, responded to this reviewResponded July 9, 2017

Hello,

Thank you for your feed back regarding your most recent stay with us. I am the new GM of the property and we have made a few changes in the last month and will continue to do so. My team and myself have a goal of providing the best guest experience possible, and I am pleased to have accomplished this goal during your stay. Should you need help with future reservations, please feel free to contact my team or myself directly.

Thank you again for your feedback!!!
Sonya Balcom
GM Quality Inn Mammoth Lakes
760.934.5114

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Reviewed July 7, 2017
LAKE TAHOE, YOSEMITE, SEQUOIA TRIP

Stayed here one nite 06-23-17. a nice and friendly lady checked us in. Room had no air conditioning, very hot until about midnight. had to leave window open due to heat, people outside were talking very loudly, this went on until about midnight. We had a suite with a two person hot tub. The porcelain on the tub was cracked in numerous places leaving long black marks, I would not even take a shower in this tub. My husband said we paid for it, therefore he was going to use the hot tub, jets were very weak and one of the flanges around the jets fell off into the tub, it was very corroded on the inside. The refrigerator had items of old food left in it. We paid $217.00 for this one nite, We always stay in Choice Hotels if available in places we are staying, we have stayed in at least 50 different ones, this is the worst one we have ever stayed in.

Date of stay: June 2017
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sonya B, General Manager at Quality Inn Near Mammoth Mountain Ski Resort, responded to this reviewResponded July 9, 2017

Hello,

Thank you for your feedback regarding your most recent stay with us. I will personally address your concerns with both my housekeeping team and maintenance team. We will work together on a solution to the items mentioned above. In the future, please do not hesitate to contact me directly during your stay. My team and I would like for you to visit us again and take a look at the changes currently being made. I am a new GM with the property and I am working to make your guest experience the best it can be.

Thank you again for your feedback! We look forward to seeing you in the future.

Sonya Balcom
GM Quality Inn Mammoth Lakes
760.934.5114

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Reviewed June 21, 2017 via mobile
Nice hotel

While traveling with the family, we happened upon this town and cute hotel.the rooms were clean and comfortable. Due to their climate, there is no air conditioning which made the rooms a little stuffy. There are fans but I prefer a.c.

Date of stay: June 2017
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded June 22, 2017

Hello,

Thank you for the feedback regarding your stay. We are currently working with a local vendor on options to add A/C to our property. I am glad you enjoyed your time in Mammoth and at our hotel. Please come back and visit us again next time you are in town!

Sonya Balcom
GM - Quality Inn Mammoth

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