I had booked two nights when at the last minute they informed me that their boiler had failed and there was no heat or hot water.
They set us up in the nearby and excellent Grand Sierra Resort Condominiums, and picked up the lodging tab for our stay! (see my review)
I was impressed beyond measure by this supreme gesture of good customer relations by Westin. They will certainly get my business whenever possible!
- Official Description (provided by the hotel):
- Surrounded by the spectacular Eastern Sierras, The Westin Monache Resort, Mammoth enjoys a prime location with stunning panoramic views of the mountains. ... more less
- Reservation Options:
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- Also Known As:
- Westin Monache Resort Mammoth Hotel Mammoth Lakes
- Westin Monache Hotel Mammoth
- Westin Mammoth Lakes
- Mammoth Lakes Westin