My boyfriend and I decided to stay here earlier this week and were completely disappointed with our experience there. When we first went to check in, there was only one person in the office who im almost positive was the manager. She was extremely rude and made us feel very uncomfortable. We knew some people who lived around the area and she continuously repeated how she didnt want to see anyone else there besides my boyfriend and I. She was basically accusing us of inviting people over when we hadn't even gotten our room keys yet. She also was very hesitant to give us the hotels wifi password because she assumed we were going to give it to the employees staying in the housing area next door. When she was finally giving us the room keys, she said multiple times that if anything was broken, missing, or not the way it should be, she was going to charge us extra. We were so upset and irritated at this point we didnt even know what to say. So we spent the first night (we were staying there for 2 nights) and left early in the morning to go out. Although we didn't have plans for half the day we decided to stay out anyway because we were so uncomfortable at the hotel. We didnt want to spend anymore time there than we had to. We went back to our room later that night to sleep and were checking out the next morning. When we were packing the next morning there were THREE spiders that happened to appear all at once. One on the bed, one on the ceiling, and one on the wall. We got out of there as soon as we zipped out bags. It was honestly the worst experience we've ever had, mostly thanks to the manager. also, another issue was that my itinerary said there was a mini fridge and when we got to the room with drinks there was nothing to put them in as there was absolutely no mini fridge. I am so, so unhappy that I had to give this hotel my money and really wish I could get it back as they did NOT deserve it. I would have rather slept in the car than be treated the way we were. We were not guests here. And I hope we never have to feel that way at a hotel again. Needless to say, we will never return to this hotel, and will make sure to let anyone we know to never stay there either.
- Official Description (provided by the hotel):
- Holiday Haus is located where the action is in Mammoth Lakes. We are a short 5 minute walk to the Village at Mammoth where you will find restaurants, shopping, mountain biking and of course mountain access via the Village Gondola for skiing and snowboarding. During the summer months, we are in close proximity to the many music venues, including Bluesapalooza and other Village events. If you want easy cross-country skiing, mountain biking with minimal hills or walking trails, a trail for all is accessible via our property. As a recently updated property with a variety of room types and price points, we welcome you to come and stay with us for some fun in the mountains. We will also provide advice on things to do and will book your activities with no commissions or fees (back to us). For instance...have you been on a horse with your family and friends? Don't miss out on an opportunity to ride horseback on an easy, fun and beautiful trail ride from Red's Meadow to Rainbow Falls. We hope to you see you soon! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Haus Hotel Mammoth Lakes