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“Great Stay ...but don't check out 5 minutes late...” 2 of 5 bubbles
Review of Holiday Haus Motel

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Holiday Haus Motel
Ranked #13 of 31 Hotels in Mammoth Lakes
Ventura, California
Level Contributor
73 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Great Stay ...but don't check out 5 minutes late...”
2 of 5 bubbles Reviewed May 20, 2012

I have stayed here a few times...and the front desk person has always been testy and a touch eccentric, but this time her eccentricity has exceeded to the point that rudeness is a mild word for her. Check out time is 11 a.m.....do not by any means make a mistake that it is noon...it started by my guy going off to go skiing and I stayed back to wait for him...at 10:15, the maid tried to gain entry to the room, without knocking...just using her key...I had it double bolted..so then she started pounding...I went to the door, and was asked if I was going to check out...I explained that yes, I was going to check out, but a little later. At 11:05 , she again pounded on the door...and I again explained that I would be checking out in a little while.. ( remember, I had thought checkout was noon)...I shut the door and not 5 minutes went by when another pounding...I opened the door and it's the front desk person...she pushes past me into the room...looks in the bath and all around and then turns on me and gets in may face and yells that checkout is 11...I apologize, and very taken aback I explained that I made a mistake and thought that checkout was at noon. She grabs the door and points at a little brown tag that has a number 11 in and says," It says it right here", and then again turns on me and says..."it's also on your paperwork if you had bothered to read it"...I offer to go down and wait for my guy in the lobby with our bags, but she doesn't want that either...so she glares at me and states..."I'll give you until noon...not one minute more...so you better call your better half and tell him...understand?" WOW....don't worry lady...we won't be back...ever and you can have that room all you want......

  • Stayed May 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank tGypsyMomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Holiday Haus Motel, responded to this review, July 5, 2012
We appreciate you taking the time to report on your stay with us. We are sorry that your experience with us was so dismal. It is much better for us to know when we have acted inappropriately and to be given a chance to improve ourselves. This specific interaction has been dealt with and we have put a big effort into turning around our guest service skills. After overworking our staff we have recently added two new assistant managers and hope to be given another chance to prove our worth.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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173 reviews from our community

Traveler rating
    48
    76
    29
    8
    12
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50
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Business
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
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English first
Lake Tahoe
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed March 18, 2012

I have to agree with the last review, overall, the Holiday Haus is a nice economy hotel. The rooms are each themed after a historic resort from the past (lots of old-time photos). Basic but clean. Be forewarned the place doesn't have much sound proofing, so ear plugs are a good idea if you are a light sleeper; upstairs rooms are larger and you won't hear footsteps on your head. Downstairs rooms have gas fireplaces. Upstairs rooms do not have heat thermostats on wall, just a knob at the base of the wall unit itself. The staff is a mixed bag... at times guardedly jovial, but they need to brush up on thier customer service skills - several guests complained of being asked to move their cars in an abrupt manner. Also, the guy behind the front desk needs to learn that the customer is more important than the solitare game on his computer. They don't have an ice machine in the public area, so you have to ask the front desk to fill the miniture ice bucket that is provided. Not a huge deal, but you usually have to ring the bell to summon someone... who may come off as preturbed by your request. The continental breakfast is limited, but ok; no fresh fruit. The small common room has a pool table which is pretty cool. A much better choice than Motel 6 for about the same price. Oh yeah, if you are skiing/snowboarding, don't be fooled that the Village is an "easy walk"; it's not fun in ski boots! Bring a boot bag and shlep in your street shoes if you are going to attempt the hike... and know that there are no proper sidewalks in this area.

Room Tip: Upstairs end unit, or free-standing cabin.
See more room tips
  • Stayed March 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank TheNakedTruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holidayhaus M, Guest Relations Manager at Holiday Haus Motel, responded to this review, April 12, 2012
Thanks for sharing about your stay with us and we hope you'll come visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed March 16, 2012

Overall, the Holiday Haus is a nice economy hotel. The rooms have recently been updated and are clean, with nice flat-panel TVs and free wireless internet for guests. There is no underground or covered parking, so if you're heading up there over a stormy weekend, bring your shovel and ice-scraper. Some of the guys that worked there were nice enough to help dig me and my friends out with a snowblower after a major storm. There are no elevators, so if you have a room upstairs, you will be lugging your luggage up the steps. Again, the guys that worked there offered to help, which was nice. The continental breakfast is small, but has coffee, yogurt, bagels, muffins, and fruit. Overall a clean, decent place to stay.

  • Stayed January 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank globaltravels4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holidayhaus M, Guest Relations Manager at Holiday Haus Motel, responded to this review, April 12, 2012
Thanks for sharing about your stay with us. Please come visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed January 9, 2012

The motel was refurbished over the summer and the rooms we stayed in were very nice. Comfortable beds, large bathrooms and smallish but adequate flat screen TV. A nice asthetic touch is the fireplace/heater if you don't mind it firing up in the middle of the night. Nice view of the forest out the back window. They also server a smallish but free breakfast. Jacuzzi is small but worked fine. Logistics are very good, within very easy walking distance to both the Village and the Village gondola. You can also walk down to Slocums and drink with the locals. There are two sets of adjoining rooms in the motel and some choices as to niceness of room for only a little more. You can get a little cheaper in Mammoth but not with this proximity to the Village and the gondola.

Room Tip: We stayed in connecting rooms 1 & 2 on the bottom floor. Very nice. Some noise from people on th...
See more room tips
  • Stayed January 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Walter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holidayhaus M, Guest Relations Manager at Holiday Haus Motel, responded to this review, January 12, 2012
Thanks for sharing a little bit about your stay with us! We're glad you got some use out of our great location. We love that our guests can mosey in minutes to Mammoth's funnest bars and restaurants. Please come visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehachapi, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 24, 2011

I booked this place for the holidays for my family..than I read the reviews, was very nervous. Have stayed in a lot of nice places..rented condos, cabins, vacation homes in mammoth, june lake, lake Tahoe, Big Bear. I am reluctant to give this place a good review.....because I don't want them to raise their prices. We absolutely love this place! Very affordable. They have totally upgraded their rooms and cabins. So roomy, comfortable, nicely decorated, clean, great location, well managed by Patty. She has such enthusiasm for this place and takes such pride in her job. We felt like we were at home here. We frequently visit this area to visit family and plan on making this our home base stay. Very nice. This is the best placed and best priced that we have ever stayed at. It is in comparison to our vacation home we use to own in Tahoe! Thank you Holiday Haus and Patti, the manager for providing us a wonderful Christmas gathering this year! We will definately see you in the spring!

  • Stayed December 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank TehRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holidayhaus M, Guest Relations Manager at Holiday Haus Motel, responded to this review, January 12, 2012
Thank you very much for sharing your recent experience at Holiday Haus! We are delighted to hear that you enjoyed the upgraded rooms. Please come visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Haus Motel

Property: Holiday Haus Motel
Address: 3905 Main Street, Mammoth Lakes, CA 93546
Phone Number:
Location: United States > California > Mammoth Lakes
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #13 of 31 Hotels in Mammoth Lakes
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Haus Motel 2.5*
Number of rooms: 23
Official Description (provided by the hotel):
Holiday Haus is located where the action is in Mammoth Lakes. We are a short 5 minute walk to the Village at Mammoth where you will find restaurants, shopping, mountain biking and of course mountain access via the Village Gondola for skiing and snowboarding. During the summer months, we are in close proximity to the many music venues, including Bluesapalooza and other Village events. If you want easy cross-country skiing, mountain biking with minimal hills or walking trails, a trail for all is accessible via our property. As a recently updated property with a variety of room types and price points, we welcome you to come and stay with us for some fun in the mountains. We will also provide advice on things to do and will book your activities with no commissions or fees (back to us). For instance...have you been on a horse with your family and friends? Don't miss out on an opportunity to ride horseback on an easy, fun and beautiful trail ride from Red's Meadow to Rainbow Falls. We hope to you see you soon! ... more   less 
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Also Known As:
Holiday Haus Hotel Mammoth Lakes

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