We rented Listing #218317 through VRBO (Snowcreek IV unit #600) with another family and had a terrible experience with the rental management company (Resort Property Reservations) that handles rentals for this condo along with other rental properties in Mammoth Lakes. The day we left, we looked through the written check out procedure to make sure that we had done everything that was asked of the guests. The list included a number of items with a charge next to each item if something was not done correctly. Unfortunately, the spa key was not listed on the checkout list and this was the only item that we forgot about. Once we were notified of the missing spa key, we found the key in my friend’s car two days later and returned it shortly afterward. Resort Property Reservations charged us $75 for the missing spa key stating that they had to replace the key for the next guest. We tried to get a re-imbursement for this fee since it was not listed on the checkout procedure; therefore, it can be easily forgotten by any guests. The owner of Resort Property Reservations denied our request with a very rude response accusing us of taking things that don’t belong to us. I have never encountered such unprofessional customer service so I feel the need to write a review so others can be aware of this rental company.
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