Bypassed this place the night before as the wait was an hour and a half. Stopped by when it opened and asked if they took reservations. Owner told us no, but come before 6 when wait time should not be too long. Arrived at 5.30, walked through restaurant, happy to see lots of empty tables. Hostess takes our name and says wait will be 20 mins. Huh? With so many empty tables? As we are standing waiting, people are calling on the phone and being put on the waitlist - would have been nice to be told that earlier on, but whatever....so we are waiting and waiting and a party comes in walks to an empty table in the bar area sits down and orders, without checking in with the hostess. Huh? "Oh, you don't have to check in for a table over there you just sit down?" Well why didn't you tell us that in the first place?Aha, drinks and food are cheaper in the bar because it's Happy Hour, so that's why you didn't tell us we could sit there!.....35 mins later of waiting in the cramped entryway, we are shown to our table and as we walk through the restaurant there are still many empty tables. Huh? "Oh, the kitchen can't manage so we limit the number of menus we hand out at a time". So you would rather have your customers, many of whom have tired little kids standing outside in the rain and the cold waiting instead of offering them a seat in the restaurant and a drink? Great! Complete customer service failure.
When food arrives it's mediocre. The Durban curry is good, that's about all I can say. The Corn Chowder we sent back as it was more spicy than either the Chilli or the Curry. Corn Chowder, spicy? The worst was the kids grilled cheese - a burger bun with a slice of barely melted cheese inside. Like a burger-less cheeseburger, Huh?
There are simply just not enough restaurants in the Village to cater for the amount of people here on a holiday week. With so much business it's easy for these restaurants to become completely complacent about their food and service.
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