Our family arrived on Sunday afternoon at approx 2:00pm. We asked if we could check-in early(check-in is at 4:00pm) they advised us that our room was not available because of late check-outs, and would still need to be cleaned. No problem, we could store our luggage and have lunch. we had Lunch close by and came back to the lobby beacause it started to snow very heavily. Unfortunately a photo shoot of some sort occupied THE ENTIRE AREA of the bottom lobby (we have three young children) and the upper lobby area is not condusive to holding many people and apparently other families were waiting as well for rooms. At 4:00 I waited in line to check-in. After taking my money, Approx ($300.00) a night!!!!! I was informed we would have to wait another 15 or so min. as our room was still not clean. We Waited untill 4:30 and again asked about our room. We were told it was still not available. We asked if any other rooms were availble as we were really getting very irritated. we were told the only rooms available were on the opposite side of the complex. (the complex is very big in a blizzard with three kids!!) We opted to not take that room and wait for our room. At this point I asked to speak to management. when I spoke to her she said she was sorry but there was nothing she could do, the cleaning team was working as hard as they could. I explained this was no way to do business and I wanted a room NOW!!! (it was about 4:50 by this time. She says Okay and finds a clean room in the same area as the original. We get our key and gather everyone and everything find our room and low and behold the door is wide open and there is the cleaning staff, in the hallway finishing up? NO, THEY HAVEN'T EVEN STARTED CLEANING THIS ONE. The maid says it will be about a 1/2 hour at least. I Dropped everything. Went back to the lobby found the manager took her aside said she had to be the worst manager I've ever dealt with. I do not understand how she did not double check this room to make sure it was ready before she sent us there. She knew we were already angry. So finally after 5:00pm our original room was ready. And we made it there. At the end of the day we enjoyed our room and stay there but the service is the worst I've ever had!! My advise to anyone staying here is not put up with substandard service, speak to manager for the smallest of problems otherwise you'll be sorry you paid so much for rotten service!!!!!!!
- Official Description (provided by the hotel):
- Start and end your day in the heart of Mammoth. The Village's luxurious condos are literally atop all the fun. Stay here to be at the center of town, where there's gondola access to the slopes and loads of dining and shopping options. Rated one of Conde Nast Traveler's Top 50 Ski Resort Properties. ... more less
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- Also Known As:
- The Village Hotel Mammoth Lakes