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“Nice Place Staff was Rude”

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Courtyard Bethlehem Lehigh Valley/I-78
Ranked #2 of 14 Hotels in Bethlehem
Certificate of Excellence
Reviewed June 5, 2012

I stayed here last week and the place is nice the rooms were great but the staff was not so good. Check in was ok but the women at the front desk name Christina kept interupting the agent while i was checking in for sales stuff. The manager Keith was so cocky and smart mouth when i complained about a room issue so i dropped it and decided to wait till i get the survey in my email for being marriott rewards member. I use to stay here months ago and the Nice lady name Denise was the Manager then and she was very pleasent and greeted me as a member and made me feel at home. This Keith Guy is going to make people not want to come to this nice place.

  • Stayed: May 2012, traveled on business
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Thank Marvin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 26, 2012

Hello - Denise here. I am so sorry to have missed you during this recent visit and want to apologize that we didn't provide the best possible hospitality experience for you. I am still managing this hotel and take your feedback very seriously. I do hope to visit with you again soon.
Have a safe Summer of travel
warmly,
Denise Maiatico

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342 - 348 of 385 reviews

Reviewed June 3, 2012

The rooms were spotless, the toiletries were good, the breakfast was yummy, but if you want to sleep, this may not be for you:

I like small/mushy pillows, so it was great for me, but my husband woke up with a sore neck because there weren't any fluffy/hard ones

Noise control was a major issue both nights (we stayed on the 3rd floor). The first night there was a party going on in the room next door and we decided not to complain, stupidly, because we were awaken at 3am as the party let out.

The next night, I was feeling less charitable and called the front desk (after telling the young main wailing outside of the "party room" to please be quiet.. the front desk attendance asked us to "give them more details" - honestly I said you can't miss it - arrive on the 3rd floor and your ears will find the way for you. To my knowledge, no one stopped the party...

If it weren't for two sleepless nights, I'd say this is a good spot in the area. Too bad.

  • Stayed: June 2012, traveled as a couple
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1  Thank crazytravelernyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 26, 2012

Thank you for sharing your honest feedback - we have instituted a "curfew" agreement at check in that is designed to make sure all of our guests have a great stay. This new agreement outlines our policy for disruptive noise after 11pm. I am sorry we were not able to handle the noise issues and deliver on a restful night for you both. I have reviewed your feedback with our service team and we are hopeful the new poilcy will be a tool in defining our expectations and outlining consequences for disruptive late-night noise. We do hope to have the opportunity to see you again soon. Have a safe Summer of travel
with hospitality,
Denise Maiatico

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Reviewed May 30, 2012

Good basic Courtyard with everything one would expect to find at them. The rooms are very clean with good lighting. The feature we liked the most that in the lobby was a notebook with perhaps the menus of 30 or so area restaurants. What a great idea!! And to top it off, the hotel had coupons for many of them.

  • Stayed: May 2012, traveled as a couple
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Thank jdz203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 26, 2012

Thank you for your comments, we are pleased that you enjoyed your visit with us. There are so Many great restaurants in our area and we love directing guests to our local favorites. Enjoy your travels and we hope to have the opportunity to see you again soon.

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Reviewed May 24, 2012

Have stayed at this hotel 3 times and each stay has been great. Hotel is one of the more recent Courtyards and has the newer interior design. Each King room has a sofa and the beds face to the window. Each room also includes a mini fridge. The interior design is quite cozy and warm.

the staff is very friendly. The bartender in the lounge is great BTW.

hotel has an indoor pool.

the Hotel is located with easy highway access.

There are chain restaurant selections nearby (Ruby Tuesdays, Panera Bread and TGIF's within walking distance) for easy dinner access. About 1.5 miles away is a fine dining restaurant "Blue" which is great.

Overall enjoy this hotel more than all of the others I have tried in Easton

Room Tip: try to get a top floor room especially if you like sleeping late
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  • Stayed: May 2012, traveled on business
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Thank GWade91302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 26, 2012

Thank you for choosing to stay with us when you vsit Easton. I am so glad you were able to visit with Ira, our bartender, and that your accommodations and interractions combined for a great hospitality experience. We hope to see you again soon.
with hospitality,
Denise Maiatico

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Reviewed April 24, 2012

We stopped off en-route from Newark to Skyline Drive. Very convenient, good room and service. Breakfast was good with nice fruit selectionand fresh cooked eggs.

  • Stayed: April 2012, traveled as a couple
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Thank Spencer007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2012

Being a frequent member of Marriot I was surprised by the attitude, the minmal breakfast meal and cookies in a bag at this hotel.

Room Tip: This hotel was only good for convenience, not even price. I did like the eating locations near the...
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  • Stayed: March 2012, traveled on business
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1  Thank TravelingEngineer_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardBethlehem, General Manager at Courtyard Bethlehem Lehigh Valley/I-78, responded to this reviewResponded April 9, 2012

I sincerely apologize that the experience you received did not represent what you have come to expect from Courtyard and the hospitality we are capable of delivering. I appreciate your honest feedback and have shared your comments with our team in an effort to guarantee these issues are addressed.
Thank you again and may your ongoing travels be safe and enjoyable.
Sincerely,
Denise Maiatico - General manager

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Reviewed March 6, 2012

Stayed here one night on my way to Philadelphia. Very convenient location just off Rte. 33 between the Interstate and Rte. 22. The staff was friendly and everything still has a new look and feel to it. Room was very comfortable and the wi-fi is free. A Ruby Tuesday's is just out the front door or you can drive a couple of miles down Freemansburg Blvd. toward Bethlehem to La Tosca for some upscale Italian dining.

  • Stayed: March 2012, traveled as a couple
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Thank TrayBN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardBethlehem, General Manager at Courtyard Bethlehem Lehigh Valley/I-78, responded to this reviewResponded March 23, 2012

Hi TrayBN, we are so lucky that you found us as you passed through the Lehigh Valley on your way to Philadelpha. We do hope this is a trip you make often and that we can look forward to the opportunty to serve you again. Thanks for sharing your experience and travel safely.

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Additional Information about Courtyard Bethlehem Lehigh Valley/I-78

Address: 2220 Emrick Blvd, Bethlehem, PA 18020-8002 (Formerly Courtyard by Marriott Bethlehem Lehigh Valley / I-78)
Phone Number:
Location: United States > Pennsylvania > Bethlehem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Bethlehem
#6 Romantic Hotel in Bethlehem
#6 Family Hotel in Bethlehem
Price Range: $116 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Bethlehem Lehigh Valley/I-78 3*
Number of rooms: 138
Official Description (provided by the hotel):
This sparkling Courtyard provides a friendly atmosphere and new facilities. Conveniently located off of I-78 and designed to delilver great guest experiences. Indoor pool and fitness center. Business center and high speed internet included. Breakfast buffet available for a fee, or can be purchased with a stay for breakfast rate package. Bethlehem is known for shining stars and this hotel shines brightly. ... more   less 
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Also Known As:
Courtyard Bethlehem Lehigh Valley / i-78 Hotel Bethlehem
Bethlehem Marriott
Bethlehem Courtyard

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