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“Great service, friendly staff.”

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Comfort Suites University
Ranked #13 of 14 Hotels in Bethlehem
Saint Paul, Minnesota
Level 6 Contributor
248 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
“Great service, friendly staff.”
Reviewed January 10, 2013

The stay at the Comfort Suites University was great. I found that the staff fully accommodated my needs like late checkout, upgraded room, multiple shuttle services and had a great breakfast while being very friendly and helpful. I highly recommend the Comfort Suites University.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank chris w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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236 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 1, 2013

I am a local who was looking for a place to stay so that friends and I could go out and drink without worrying about driving. The front desk was awesome with setting us up with a shuttle to the brew works and the number for the cab service if we were out passed when the shuttle ran.
I highly recommend them for their customer service!!

  • Stayed December 2012
    • Value
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    • Rooms
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Helpful?
2 Thank Trip339
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Bank, New Jersey
Level 6 Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed December 28, 2012

I'm not a fan of Choice hotels, and being in the hotel industry, I'm very picky. Customer service was excellent! The rooms are comfortable and roomy. The breakfast was GREAT! The location was great as well! I will be staying here again when I travel to Bethlehem,PA!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
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Helpful?
Thank MLerario1023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Level 6 Contributor
160 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 16, 2012

This is a comfortable hotel with large rooms, sitting areas, good wifi signal and nice sized HDTV's that actually turn to allow one to sit on the sofa or work and still have it in eye sight. That is an aspect that many hotels do not think about when they add the HD's.

The breakfast is ok....decent selection

Room Tip: There is ample parking although at night try to park in the front. The back parking lot is dark.
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank smalltowntravelerPa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morrisville, Pennsylvania
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 14, 2012

We stayed in Bethlehem and reserved this hotel through Hotwire. I was a bit apprehesive from the outside view, but happy with the price. Inside the carpeting and common areas seem in good repair and nicely appointed. The staff was friendly and helpful.

The hotel has a restaurant that also serves as the lobby bar and breakfast area. The bar had a band play the night we were there - the "On Fire Trio". They played R&B and dance music and we had a great time in a very diverse crowd. Breakfast was also varied and well appointed.

The room was a good size with a comfortable bed. Also fairly modern in appointments. The only real issue that I has was that the bathroom could be improved. I saw some peeling paint on the moulding and the tub. Also the toilet was loose and not mounted properly to the floor.

  • Stayed November 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank DavidN345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hillside, NJ
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 12, 2012

We stayed at the Comfort Suites being that after the superstorm Sandy we were without power and heat. The staff was fantastic and so very accomodating. Front desk staff was fantastic and they are a credit to your team. Of course being so close to the casino is a plus - just down the road. Thanks for making a difficult time enjoyable ! ! ! !

  • Stayed November 2012, traveled with family
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Helpful?
Thank jojofromjersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed November 8, 2012

We have stayed in the Comfort Suites in Bethlehem PA twice, once in 2008 and very recently. Both times we were volunteering for the Obama campaign in Bethlehem and Hellertown so had to stay somewhere that was good value for money, spacious and in a central location.

The Comfort Suites scored highly on all three. It isn't the Ritz, but then we weren't paying for luxury, but comfort and convenience. Our room had a huge king size bed which was very comfortable, a great TV with lots of cable channels and a tiny kitchen area and comfortable sofa where we could chill and watch Rachel Maddow on MSNBC after a long day knocking doors for President Obama.

The only thing I didn't like about our room was that the wash basin was in the room not the bathroom and doubled up as the kitchen sink as well. So I had to use it to rinse out my cafetiere as well as for brushing my teeth. And the flimsy plastic sliding windows that separated our whirpool bath from the main bedroom was ever so slightly tacky. But hey, nothing to really worry about.

The staff were great, Tony the handyman who drove us to the nearby mall to pick up a rental car was lovely, and everyone else was friendly and helpful.

Our only real complaint came when the power went off in the wake of Hurricane Sandy. I am not complaining about the power cut, that wasn't the hotel's fault (the electricity grid in PA seems to be very fragile), but the response to the power cut was a bit, well, unfriendly.

A note was left for guests on the reception desk which stated baldly: "The hotel will not be refunding or providing any sort of discounts for your stay. We appreciate your business and we will make your stay here as comfortable as we can."

Now the note should have started with the promise to make our stay as comfortable as the staff could under the circumstances, not a blunt assertion that there was no prospect of a discount - despite the fact that we ended up without power, heat or hot water for 3 days. A long time without wifi, hot food and a shower. And sitting in the dark with nothing but a glow stick to read by was not much fun. But hey, it was all part of the experience. And as I said, it was not the hotel's fault the power was off.

And guess what - President Obama won!

  • Stayed October 2012, traveled on business
    • Value
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Helpful?
Thank Dusty56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites University

Property: Comfort Suites University
Address: 120 W 3rd St, Bethlehem, PA 18015-1202
Phone Number:
Location: United States > Pennsylvania > Bethlehem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #13 of 14 Hotels in Bethlehem
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites University 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Comfort Suites University Hotel Bethlehem
Comfort Suites Bethlehem
Bethlehem Comfort Suites

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