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“Decent, except...”

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Hampton Inn and Suites Bethlehem
Ranked #5 of 14 Hotels in Bethlehem
Certificate of Excellence
Reviewed December 4, 2012

I am typing this review from my room right now.

This is a typical Hampton Inn--nice common areas, solid rooms, nice size TV, fridge, microwave, etc. Friendly reception, nice staff. What could be better, right? Eh, not quite.

My reason for giving it a "poor"? I have been much more conscious of the condition of my room since I got into the hotel and restaurant inspection shows on TV. So as I turned down my covers and took a look I noticed a single strand of a woman's hair on the sheets. I am a male with a shaved head, so there was zero chance it was mine.

Hampton even goes so far as to boast the "duvet cover and sheets are clean for your arrival". So says a little note stuck up on the edge of the headboard. Well "clean" they may be, but in this room they are not free of human hair. White sheets + a strand of hair--easily visible and what an embarrassment.

Bad, bad, bad.

  • Stayed: December 2012, traveled solo
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Thank Christopher N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TammyBoyte, General Manager at Hampton Inn and Suites Bethlehem, responded to this reviewResponded December 7, 2012

Thank you for your candid review of your recent stay with us. We are glad you chose our hotel while in town and found the room, service and overall experience to be pleasant. I sincerely apologize for the housekeeping issue you experienced and we are working with our team to be even more diligent to prevent this issue in the future. Please feel free to reach out to me directly as we would welcome an opportunity to make this right. We want you to stay with us again and allow us an opportunity to give you the top notch experience you deserve.

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595 - 601 of 677 reviews

Reviewed November 5, 2012

After we were hit with Sandy and were out of power we looked for a place to lay our heads. We called and talked to the Manager on duty Gregory. He was very sympathetic and was very accommodating . We were lucky when he was able to get us a room. When my wife and I arrived he was there to greet us with a smile. He made our stay very comfortable which helped us to relax a bit while we waited for the electricity to come back on. The room was very clean and comfortable. Not everyone goes beyond their job duties these days. Gregory did everything in his power to make our stay a pleasant one. He and his staff were very friendly and helpful with letting us know who had power when we wanted to venture out for something to eat or the nearest grocery store with power. He is a great asset to the Hampton Inn Hotel Family and we will be back because of Gregory and his excellent staff. I will recommend this hotel to all my family and friends when they visit this area. Kudos to you Gregory keep up the good work!!

  • Stayed: November 2012, traveled as a couple
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5  Thank Patrick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TammyBoyte, General Manager at Hampton Inn and Suites Bethlehem, responded to this reviewResponded December 7, 2012

Patrick,

Thank you for your excellent review about Gregory and our other staff members. Our goal is to make sure that every guest feels welcome and comfortable here, and we're glad to hear you enjoyed your visit. Come back soon!

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Reviewed November 4, 2012

I stay in the Hampton inn in bethlehem pa and I like theirs hospitality very nice is very convenience and close by they have differents restaurants and shopping centers I will recomende to any body that is looking for a good hotel and of course very clean.

  • Stayed: October 2012
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5  Thank Margara1023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TammyBoyte, General Manager at Hampton Inn and Suites Bethlehem, responded to this reviewResponded December 7, 2012

Thank you for taking the time to tell us about the excellent value, service and location at Hampton Inn & Suites Bethlehem! We look forward to your next visit!

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Reviewed November 3, 2012

After calling many hotels and they had been booked, we stoped in this hotel to use the rest room and ran into a rather large man at the front desk who said use the restroom an have some coffee relax maybe I can find you a room, WOW what a pleasant surprise he got us one and the price was right. This hotel and it's staff went far above and beyond to make us feel at home.Gregory thank you we will never forget your act of kindness. Please keep doing what you do because we will be back whenever we are in town

  • Stayed: October 2012, traveled with family
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4  Thank jamile c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TammyBoyte, General Manager at Hampton Inn and Suites Bethlehem, responded to this reviewResponded December 7, 2012

We are so glad you were thrilled with your stay and have passed on your compliments about Gregory - he really is a gem! Please visit soon!

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Reviewed October 24, 2012

We spent 1 night in the Hampton Inn as part of a stay for a family wedding at the sister hotel, Best Western. Our check in was seamless, the staff friendly professional and helpful! The room was clean and comfortable. Our only complaint would be that because of the proximity to the back door, the smell of cigarette smoke drifted through that door into the hallway and into our room:( It was enough that we notified the front desk to let them know we were NOT smoking in the room although it smelled like someone was)...Other than that, we would definitely recommend the Hampton Inn and Suites in Bethlehem!

Room Tip: A room that is not close to an EXIT would be a better choice!
  • Stayed: October 2012, traveled as a couple
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5  Thank Hiker17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2012 via mobile

Stayed 1nite on our way from Maine back home to Charlotte, NC. We lived in the Leigh Valley for 4 yrs, so were familiar w/the general area. Our room was on the 1st floor, spotless & ready for us. Beds comfy & bath contained plenty of towels with a tub/shower set up. Hotel is just off old Rt 22, so very convenient on/off. No road noise at all, great! Breakfast, as in all Hamptons, offered plenty of choices & we especially liked the cooked oatmeal ;vs instant), complete w/honey, nuts & cranberries. The breakfast area is lovely, situated in a 2 story atrium like room, complete w/fireplace. Very cozy & not crowded. The staff was very friendly & were vigilant about keeping the food items well stocked. Wouldn't hesitate to stay here again. Can't comment on restaurants in the area, as we arrived late & left early.

  • Stayed: September 2012
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3  Thank loomis1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESBusch, General Manager at Hampton Inn and Suites Bethlehem, responded to this reviewResponded September 27, 2012

Thank you for posting your experiences about your recent visit to the hotel. I am please to read that we met your expectations for visit to our hotel. We are very fortunate to have a great team that takes great pride in delivering the quality service that Hampton is known for. Should you be traveling again in the area, we hope to welcome you back to our home.

Regards,
E. Busch
Managing Director, Hampton Inn & Suites Bethlehem

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Reviewed September 25, 2012

This hotel was quiet, clean, and conveniently located to Bethlehem, PA. The Best Western next door had a bar and restaurant, which were fine and made us wonder why we didn't just stay there - until we saw the security guard outside the night club. Also the large wedding.
In fact, given the geography of the Allentown/Bethlehem area, it is closer to stay near the Allentown airport if you are visiting Lehigh - check the Holiday Inn Express, which gets high marks.
This hotel was nice, but nothing worth driving an extra exit for.

  • Stayed: September 2012, traveled with family
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1  Thank rugbyroadster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn and Suites Bethlehem

Address: 200 Gateway Dr, Rts. 22 & 512, Bethlehem, PA 18017-9427
Phone Number:
Location: United States > Pennsylvania > Bethlehem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Bethlehem
#4 Romantic Hotel in Bethlehem
#5 Business Hotel in Bethlehem
Price Range: $126 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn and Suites Bethlehem 3*
Number of rooms: 110
Official Description (provided by the hotel):
Hampton Inn & Suites Bethlehem is the friendliest hotel in town! We are conveniently located in the Heart of Bethlehem and the best the area has to offer! We have a lovely hotel with a large greatroom and offer well-appointed guestrooms and suites, including those with a fireplace. Breakfast and WiFi are always included and we have a heated indoor pool, fitness center, and business center. Visit us and experience true Hamptonality! ... more   less 
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Also Known As:
Hampton Inn And Suites Bethlehem Hotel Bethlehem
Hampton Inn Bethlehem
Bethlehem Hampton Inn
Hampton Inn Hotel Bethlehem

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