My husband, myself, and another couple stayed in a 2-bedroom Fairway villa. According to some of the recent reviews, I'm assuming our villa was one of the renovated ones. I thought the villa was laid out very well. It was spacious enough for the 4 of us and decorated nicely. Also, the beds were very comfortable.
We stayed for 3 nights during Valentine's week. On the 2nd night we realized that our jacuzzi didn't work. A maintanence person came the next morning, however, we were told that the motor was shot. We were offered another villa. This was not an option. We did not want to pack up everything and move to another villa. After going back and forth with the "manager", we were offered a refund of 1 night. He offered us a coupon for 1 night in the future. However, I insisted that since we paid cash, and trusted that we would get the offered ammenities, a refund of 1 night be given. He tried to tell me that cash wasn't available, even though we paid cash. Finally he agreed. Although, we were disappointed about not having the jacuzzi, I thought the compensation was fair.
My history goes way back with Tree tops. We've stayed there before and I'm not sure if those villas are better, or if we would've had this problem there. In any case, we enjoyed ourselves, including the night time tubbing, over on the Tree Tops side. We also enjoyed the paintball, although, the four of us were the only participants. Overall, I feel that our stay was good. We usually stay at Shawnee or Pocono Palace. Since we were with another couple, this seemed to be the best choice. I would go again, however, we'll be sure to check upon arrival that everything is in working order.
A note to the owners. Your reception staff could use a refresher course in customer service. Upon check in I felt that the older gentleman was cold and un-welcoming. Also, the person I spoke with about the jacuzzi issue was equally dry and cold. He offered no apology and refunded the 1 night fee as if he was angry. Customer service is everything and customers should feel welcomed and appreciated, no matter what. On the flip side, whenever I've spoken to the reservation staff via telephone, they were always very cheerful and patient. Go figure???
- Also Known As:
- Villas At Tree Tops And Fairway Hotel Bushkill