We arrived at 16.15 hours in the afternoon, check in is from 3 p.m. There was no one there! Only an envelope with our name on it and a key of room 20......
After searching the private propertie a guy Jessy who lives with the 90 year old owner Martha, showed up.
He told us no one could come because they are taking care of Martha. Are you runming a hotel or are you taking care of Martha????
It says on the reception door that the reception is opened fron 8 a.m. to 9.p.m. We have two small childern, one of them needs medical care, I need to keep medicine cold in a fridge...so we decided to go to the room. Well: try to find the rooms with even numbers (2,4,6 etc.).We searched for a half hour. This was not subscribed in the letter where the rooms are and how to open the entrance door. There was only a code 8924.
Finally we found the room.
Then I discovered that there was no fridge for the medicine! No problem if the was some one at the reception desk, I could ask if they could keep it cool. BUT THERE IS STILL NOBODY THERE....
I don't think this is the way to treat gasts! We didn't want to cancel at all but there was no one to help us! So we had no choice but to leave!
I wrote them a note and taped it to the door (just like they did). Well, they didn't care at all, charged my creditcard to the full amount and said there is a cancellation policy of 24 hours....
They don't care about the gasts only abiut the money... How to make a quick buck without any service (because they are taking care of Martha).
I think it is fair to not charge the room at all. But they just charged it all! Even after having contact through e-mail.....
In one word: POOR.
I really hope they close soon!
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- Also Known As:
- Amargosa Opera House Hotel Death Valley Junction
- Amargosa Opera Hotel
- Hotel Amargosa Opera
- Amargosa Opera House And Hotel Death Valley Junction, Death Valley National Park, CA