We rented a new mobile home on their property around Halloween. Although the accommodations and amenities were a bargain, the on-site General Manager catapulted the concept of customer service to a level beyond reason - even for the other Goblins slithering about during All Hallows Eve. As you will read below, he put them to shame. You see, we had originally reserved the rental house for a week, starting on a certain date. Then, well before that date, we spoke with the front office manager lady and asked to change the date to arrive one day later. I was told '...Oh that's absolutely no problem we'll just change your arrival date and time, and notate that you will be here til the following day. We'll see you then!' And they did. We arrived, paid, and checked in. Here and there, during our stay, we had heard rumblings from some of the residents related to the GM of the property. Apparently, he was earning a rep as an uncaring, overbearing jerk. At least that's what we were told in so many words. We shrugged it off, as we surmised that we wouldn't be there long enough to be adversely affected by any such phenom of discontent. Then, late morning on the 6th day of our stay, the GM came scooting up in his golf cart, leaping off the cart while simultaneously hard-braking and blurting...'You're scheduled to be out today!' I assured him we had paid for a week and that this was only the 6th day. He jumped back on his cart and pulled away as he replied he would check with the front office and be back. I scratched my head and retrieved my receipt. Sure enough, it showed the date and amount paid for a week's stay. He returned, and before I could get a word out went into confrontational style and told me that it didn't matter what I was reading, that the office system record showed my reservation was for the period of time starting a day before (date of original reservation) and that this was the 7th day since that day, regardless of when we arrived and actually paid and checked-in. He then, (without response from me), menacingly informed me that I would have 30 minutes to vacate and 'If you're not out by then, I'll throw you out!...And don't ever come back!' I must confess...with customer service panache and grace like that, who in the world would NOT want to come back? Okay, 30 minutes - 2 adults, 3 small children, loads of vacation stuff, and clothes had just been put in the washer. Earlier that day my grown daughter had come by and borrowed our van to drive to visit friends an hour away and was not expected back til dinner time. We put the pedal to the metal and somehow managed to get it all done in time, and get transportation. I'm relatively confident that the Arbor Terrace Corporate powers would not condone this pseudo-manager's vile demeanor and disgusting way of dealing with customers, and I'm also relatively confident that the GM himself hoped his conduct would never be brought to light beyond that noon-time debacle. Sadly for him, it will be. Corporate as well as myriad media outlets and travel agencies shall be well informed of his conduct. His employer certainly would not consider his actions 'corporate comportment'. I just wanted to be sure that anyone considering a stay at the Arbor Terrace in Bradenton, Florida take this true review into consideration.
- Official Description (provided by the hotel):
- Discover Florida's best kept secret at Arbor Terrace. Offering a relaxed setting with exceptional convenience at this charming resort. Enjoy all the fabulous features of this vacation destination such as a heated pool, party pavilion, game room, shuffleboard, and planned activities.Just minutes away you'll find fantastic shopping and fine dining, championship golfing, and dolphin watching! ... more less
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