We are originally from Dayton, we visited this location during Thanksgiving to visit family and friends and wanted a place that was spacious.
I made a reservation, and did request a first floor room. One in our party had surgery and couldn't use stairs.
That said, we did notify the hotel we would be arriving around 12 midnight due to travelling.
When we arrived, the check in clerk was a bit short with me, stating she had an issue with my credit card I used to reserve the room and that she had cancelled my reservation. I was a bit perplexed because she attempted to charge my room on my card but at an amount that was $50 more than the amount of our stay. I was perplexed, and upset, because I had just driven 6 hours and now this?!?! One thing I would like to say is that when you make a reservation your phone number is listed. She provided that document to me to sign, and my cell number was in plain sight. A phone call would have been a better way to rectify this problem versus jumping all over me the minute I walked in to check in!
I stated my displeasure at the way things were going, and she did have a room on the first floor for us and stated she gave me a discount. I didn't notice any discount on our bill, I paid the full amount.
Room was clean and well stocked with towels, toiletries, etc.
Carpet was clean but it really needs replaced!!
The breakfast was nice; the day staff (Will) were super pleasant and friendly. The breakfast area lady was super sweet and friendly.
All the staff, with the exception of the overnight check in clerk, were nice and friendly. I just wish this location would update as far as carpet and paint. We stayed here about 6 years ago and they were supposedly updating then but I don't see it.
We will stay here again for sure, good deal for the money.
- Official Description (provided by the hotel):
- Corporate hotel conveniently located at I-75 and Benchwood Lane offering free high speed internet, complimentary daily hot breakfast, Wednesday evening social hour. We are surrounded by restaurants, shopping and entertainment choices. All suites have a full kitchen and living room area with pull out sofa. ... more less
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- Also Known As:
- Hawthorn Suites Dayton North Hotel Dayton
- Hawthorn Suites By Wyndham Dayton North Ohio