This past weekend I was in Dayton for a convention. I had booked three nights at the Hawthorne Inn and Suites through hotels.com. When I arrived after a long day of travelling I found an empty hotel lobby. The front desk was empty and there was no one around to help check me in. After a few minutes of waiting the front desk worker finally arrived. He told me that his hotel room was completely booked and that there were no rooms available. I explained that I already had booked my room through hotels.com. He them let me know that the previous manager had completely messed up the reservation system and that they had no record of who had reserved rooms, so I was out of luck. I then asked him to call around to various hotels. He ended up helping me find a room at the Holiday Inn nearby.
I just thought that overall management did a horrible job of handling the sitatuion. In no way were they apologetic and I had to ask him to call local hotels for me. Who knows if the current management will get it right but the entire experience left a bad taste in my mouth. I have never stayed in a Hawthorne Inn and Suites, and I will never attempt to again.
If you do choose to try out this hotel, call ahead to confirm your reservation. I didn't bother to do that since I had already spend $300 on the room. Hotels.com ended up refunding the money. I can not comment on the rooms or the grounds. It was kind of tricky to find and looked somewhat dingy... but it was late and I was frustrated. Good luck if you do try to stay here, it might not be that bad.
- Official Description (provided by the hotel):
- Corporate hotel conveniently located at I-75 and Benchwood Lane offering free high speed internet, complimentary daily hot breakfast, Wednesday evening social hour. We are surrounded by restaurants, shopping and entertainment choices. All suites have a full kitchen and living room area with pull out sofa. ... more less
- Reservation Options:
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- Also Known As:
- Hawthorn Suites Dayton North Hotel Dayton
- Hawthorn Suites By Wyndham Dayton North Ohio