Upon arriving the "Valet" was right there to take our luggage and park the car...check in was a breeze. The lobby was lovely! There is an attached "park like setting" that is charming to walk through. The room was clean but lacking in areas you would not expect a "Crowne" to be lacking in. There was not any "in-room" coffee! for us early risers! I found there was only one wash clothe and 2 towels set in the room that was for both my husband and I. When I brought this to their attention they did, on their defense, immediately bring additional toweling up to the room. When we left for our event the valet had our car there for us in a short time manner. Upon return in late afternoon we took advantage of a lull in our activities and went up to the "lounge/restaurant" on their top floor. The view was wonderful. The service right on target. The food, ( thought we only had a light bite) was very good, tasty and hot. Our server was sharp and charming.
Upon leaving for the evening and returning from our events it was still fairly early...only 10 p.m. There was not a valet anywhere in site~(A Saturday night!! I had to go in and ask what to do...and ended up leaving my key at the front desk. The next a.m. We called for a bell-person to assist with all our things. Though he came quickly..he only dropped off the cart. This surprised me for the "Crowne". Called for our car to be brought around and upon loading our own luggage and getting down to the lobby saw our car. It looked like it was in the exact same spot we had left it the night before. The Vale (??)t came up to us after about 5 minutes (they were not busy) and thanked us for coming. As we stand there unable to load our luggage as he still had our key fob. He walks away!! We had to ask for our key..and then proceed to load our own luggage. When you pay for assistance......???? Bed was comfortable...check out easy...Would I return....probably not.
I also have noticed that the management's responses to other comments have literally been a rubber stamp letter. I find this not acceptable...just a little FYI management. I have stayed at Holiday Inn Expresses with better customer care! Their Crowne is not shining anymore.....
- Official Description (provided by the hotel):
- Experience the vibrant energy of downtown Dayton when you stay at the luxurious Crowne Plaza. Located adjacent to the Dayton Convention Center and just minutes from the Dayton International Airport and Wright-Patterson AFB, our newly remodeled, full-service hotel offers the perfect combination of chic styling, total comfort and convenience right here in the "Birthplace of Aviation." Whether you're visiting for business or pleasure, you'll enjoy our stylish guestrooms, spacious suites and fabulous service from our welcoming staff. Stay with us and discover your perfect home away from home right here in downtown Dayton. ... more less
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- Also Known As:
- Crowne Plaza Dayton Hotel Dayton
- Dayton Crowne Plaza
- Crowne Plaza Dayton Ohio