It's tough to imagine that a wonderful meal with family and friends at the Holidays can be so impacted by poor service and largely inappropriate behavior on part of the restaurant staff - however, that describes my experience at this restaurant.
We had a wonderful time with our company, however, the chef at our hibachi table was not entertaining or engaging. Not really a problem until the chef from the next hibachi table demonstrates the remarkable difference between the two. Other poor service such as missed drink orders, is mostly overlooked - but when it all added up, this restaurant missed the mark.
Our host, who had just emerged from a tough time in her life and was graciously treating us all in appreciation, chose to express her disappointment in this area by only tipping 15% - entirely reasonable for the circumstances. Much to her horror, the wait staff confronted her in front of the entire party creating an unneccessary, unprofessional, inappropriate, uncomfortable and terribly embarrassing situation. Incredibly disappointing to all of the party, none of whom will ever patronize this establishment again.
The food - mediocre.
The unprofessionalism of the wait staff puts this restaurant far, far from any consideration as a place to have an enjoyable meal.
Patrick in Cleveland