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“Convenient and definitely above average”

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Candlewood Suites Newport News
Ranked #5 of 8 Hotels in Yorktown
Netherlands
Level Contributor
43 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Convenient and definitely above average”
4 of 5 bubbles Reviewed July 31, 2012

The candlewood is a long stay hotel. Advantage is that you have a well equipped kitchen in your room, downside is that housekeeping comes by ones a week. We only stayed 3 nights so that wasn't a problem at all for us.

The staff was very friendly and helpful. The candlewood was located at a shoppingcenter/strip but location wasn't too bad. There is a movie theatre nearby so even at night there are people around. The hotel is overlooking a pond.

The room was kind of spacious, not gigantic, but definitely not small. Bath/shower were great. The room had a strange smell, mixture of coffee/cocoa/? It wasn't unpleasant but still a bit strange. The beds where great.

If you want to be able to cook and you don't mind beeing in a hotel outside downtown (but conveniently located near the interstate), then this hotel is nice and definitely above average!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PaulG78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_PHFCW, General Manager at Candlewood Suites Newport News, responded to this review, August 17, 2012
Thank you so much for taking time to write a review about your recent stay at our hotel. We do strive to make your stay a perfect one and I hope my staff and I did just that. I hope you will stay with us again in the future.Thank you again for helping us to improve the overall satisfaction of every guest!

Kindest Regards,
Melissa Perry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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101 reviews from our community

Traveler rating
    56
    31
    7
    2
    5
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32
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
Bel Air, Maryland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed July 26, 2012

Having booked our trip three months in advance one would think we had a solid reservation. Calling for an early check in the second time we found out the hotel had been overbooked and we did not have a room. They were able to find a single room for our family of four. The front desk offered no help to find another hotel. Thank you to the facilities engineer who stepped in with the suggestion for an affiliate hotel.

  • Stayed July 2012, traveled with family
    • Service
Helpful?
1 Thank Sklongo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Newport News, responded to this review, August 12, 2012
Dear Sklongo,

Thank you for taking time out of your busy day to leave us a candid review. I would like to offer a sincere apology regarding the poor customer service provided by our front desk. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Thank you again for your comments.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moss Point, Mississippi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 12, 2012

Hotel & location is really great. We had 5 rooms there while working at the shipyard for 3 months. Our rooms had kitchenette, which makes it nice if you would like to cook and they also they had a reception on Wed evening's that was nice. They had grills outside and being able to barbeque was great.. Also it is centrally located where you can find everything you need close by.The hotel's manager Melissa Perry who makes sure your stay there as comfortable and enjoyable as possible, makes sure that the customers are taken care. She has a great staff, they always made us feel like family. Lyndia housekeeping manager and Chris auditor but Frank the evening guy, very knowledgeable about the area and places to go and have fun. Melissa and her staff and at Candlewood suites Yorktown two thumbs up!

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dennis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_PHFCW, General Manager at Candlewood Suites Newport News, responded to this review, August 17, 2012
Dear Dennis R, On behalf of my staff, a great big THANK YOU for your kind words. Our guests are such wonderful people and it makes our jobs so easy! Our guests are the greatest ever! We miss you, come back soon!

Kindest Regards,
Melissa Perry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed July 3, 2012 via mobile

My room smelled bad. I complained about the moldy/rotten smell and the desk attendant gave me a can of air freshener.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leslies317537
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Newport News, responded to this review, August 3, 2012
Dear Leslies317537,

Thank you for taking the time to express your thoughts and concerns. Please allow me to apologize for the inconvenience and negative impression you may have had because of the smell of the room. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

To better assist you on your next stay, please do not hesitate to approach the manager on duty.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
244 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed June 3, 2012

I stayed here for 13 nights> Not 1 complaint.
This is a suite hotel which means you get more amenities for less$, but you do not get daily room service, you get room service once a week (if you want clean sheets, towels etc they will gladly give to you at the front desk). The rooms are spacious double bed, reclining chair, full size fridge, stove top with 2 burners, dish washer, microwave and plates and pans so you can fix you breakfast or dinner. A large size desk with a decent chair which makes working in the room convenient. free WiFi . They offer a grill with all the utensils to BBQ, out back overlooking a pond, you just bring the food and enjoy.
There is a laundry room with FREE use of washers and dryers. Well equipped exercise room. & a Pool.
Mini-store was well stocked, and included an array of snacks and toiletries. Also has a business room with 2 computers not just 1 like most places. Comfortable beds. Close to 1-64 and numerous restaurants and stores including P. Henry Mall
The staff is very friendly & helpful most especially the night manager Frank he is professional, very helpful, knowledgeable about the area and how to get around and very friendly (only if more hotel staff were like him it would make traveling more pleasant for those of us that do it weekly. Way to go Frank!!!

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank traveling_frank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_PHFCW, General Manager at Candlewood Suites Newport News, responded to this review, August 17, 2012
Dear Traveling_Frank, Thank you so much for your wonderful words concerning our hotel. I am so happy that my staff and especially Frank helped to have a memorable experience. We do look forward to seeing you again in the future!!

Kindest Regards,
Melissa Perry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfield, California
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed June 2, 2012

We stayed here toward the end of a two-week road trip spent in various hotels and B&B's throughout the Southeast. Here is why I rated this hotel "excellent:"
Hotel staff were professional, friendly, very helpful, and patient (my brain was a bit fogy after 10 hours behind the wheel).
Luggage carts readily available.
Was conveniently located.
This facility is designed for longer stays if need be; kitchen with stove and refrigerator in the room, but didn't crowd the space.
Rooms were very clean.
Air conditioning worked well and wasn't leaky or loud.
Laundry room with FREE use of washers and dryers (we paid only for soap).
Mini-store was well stocked, and included an array of snacks and toiletries. I especially appreciated that I could charge purchases to my room bill without having to go through the front desk.
Comfortable beds.
Well equipped exercise room (but it would be nice if it were separated from the laundry room by a separate entrance).

Overall, this was a very good deal.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Curt T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott C, Director of Sales at Candlewood Suites Newport News, responded to this review, August 6, 2014
Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond,VA
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 29, 2012

Okay, I was here on a detail for three weeks so I was hoping the accomodations were updated more than they were. Their business office only has two computers, no copier, no fax machine. So I had to spend atleast 2-3 nights going to the local Fedex/Kinkos to fax. My room was initially on the first level but I had to change it 2 days later because upon entering I smelled a disturbing odor of dog and human, but wasn't sure where it was coming from. I was given by the manager some smell good spray but then it seemed to enhance the odors even more...I was so disturbed that I had to repack my 3 weeks of clothing and work and bring it to another floor. I found dog hair in the window, on the curtain and in the vents of the a/c. The housekeeping does basic minimum and only come once a week. The hotel can use some serious updating. The GREAT side to this all was the staff was more than accomodating. Ilisha Moore the morning manager, Frank the evening manager were more than professional. Frank holds Manager BBQ once a week were he takes the time to bring in food for the guest and allows everyone to mingle. The hotel itself is at an great location near a small pond/lake outback for barbecuing and just relaxing in the gazebo which is usually private, BUT on weekends Friday and Saturday be weary of some kind of community center behind Unos were kids hang out and get very loud and not to mention the hotel next door opens their doors to the pool and you hear all sorts of screaming and yelling of kids having fun in the pool...thats fun. Overall its good location because you are right outside of Interstate 64 which apparently you can't even hear. Oh bring your own snacks because there isn't much imagination in the little shop downstairs. The rating is really for the personnel there who were apologetic when things weren't handled correctly and just checking up on me to make sure things worked out. They were pleasant and approachable.

Room Tip: Since this hotel accepts dogs and during my visit I saw many, I would ask for a room that didn't...
See more room tips
  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KLS74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott C, Director of Sales at Candlewood Suites Newport News, responded to this review, August 6, 2014
Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Newport News

Property: Candlewood Suites Newport News
Address: 329 Commonwealth Dr, Yorktown, VA 23693-5651
Phone Number:
Location: United States > Virginia > Yorktown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Yorktown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Newport News 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
Consider Us Home @ the Candlewood Suites extended stay hotel Newport News -Yorktown - Hampton Roads Area, VA. The Candlewood Yorktown Newport News hotel is a member of the IHG family of brands which includes InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn & Staybridge Suites Hotels. Specializing in your extended stay experience, the Candlewood Suites hotel is the perfect environment for government (per diem), project teams, training, relocation, temporary & corporate housing needs.The Candlewood Suites hotel is centrally located @ exit 256B of I-64, near I-664, minutes from Portsmouth, Hampton, Norfolk, Suffolk & Virginia Beach business & real estate districts. Our location offers near access to Ft. Eustis, NASA, Langley AFB, Lockheed Martin, Raytheon, SAIC, Northrop Grumman, Newport News Navy Shipyard, Williamsburg, Hampton Coliseum & the Hampton Roads Convention Center. The Candlewood Suites hotel offers apartment like suites with all of the conveniences of home to suit your extended stay or short term hotel real estate needs. Our pet friendly hotel (fee) offers studio & one-bedroom apartment - like suites featuring fully-equipped kitchens, spacious living & work areas, TV w/DVD players & free wired Internet. Other features include 24 hour business center w/ free Internet, free laundry facilities, fitness center, courtyard w/grills & our signature Candlewood Cupboard convenience store. ... more   less 
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Also Known As:
Candlewood Suites Newport News Hotel Yorktown
Candlewood Suites Yorktown
Candlewood Yorktown
Yorktown Candlewood Suites

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