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“Staff nice, GM not and hotel filthy and broken.”

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TownePlace Suites Newport News Yorktown
Ranked #3 of 8 Hotels in Yorktown
Reviewed February 13, 2011

I was in the Towneplace for 5 weeks during a trip. When I walked into the assigned building, the carpet was absolutely filthy in the hall. There was an enormous stain right outside the door to my room. It took me a while to get into the building because the key scanner would not work to unlock the outside door. That stayed broken for 4 of the 5 weeks of my stay. The VERY OLD refrigerator kept peeing all over the kitchen floor, and I was told that I had to keep the tray empty and keep things off of one of the three shelves. Then about half-way throug my stay, the VERY OLD electric stove shot sparks past me (within about 2 inches) and hit the wall leaving a scar on the wall. When they gave me a key to utilize the room next door, the refrigerator in THAT room had peed all over the floor there too! There is no WIFI, and after I had to go and purchase a CAT 5 cable, the internet was down for about 3 of the 5 weeks.

One of the employees families had a wedding or something one weekend, and many of the guests complained about the noise going past 0300 in addition to complaining about the blatant use of drugs in and around the building. They gave me a room in another building so I could get some sleep, but they did nothing about the problems for the rest of the guests.

The housekeeping staff seems VERY FRUSTRATED as they cannot seem to do anything. They had to bring a board in because there was a definite concave (on both axes) shape to the mattress. (When they put me in the other room for a night, the bed looked EXACTLY THE SAME!)

Apparently, this hotel was up for refurbishing 2 or 3 years ago, but they do not plan on fixing anything until one of those stoves actuall hit someone when the sparks fly, and they get sued.

  • Stayed: September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank railmaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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58 - 61 of 61 reviews

Reviewed April 26, 2009

I would like to take a moment to recognize the excellent customer service that the staff provides , at this Marriott. Mr John Chisman, Ms Shonda Johnson. The staff was working at a another hotel, I stayed their to my dismay, I was quite upset to find that the two most exceptional employees was no longer working at that hotel, We checked out, told the GM, I would not return th thast hotel again (Candelwood Suites) I searched around until I located Mr Chisman and Ms Johnson. I feel as thought we receive the best customer service at this hotel that you would ever want on your vacation or business trip. When you are in the Newport News area, check out this hotel you will return for your future stays. We love the environment for my family and friends, It is also a good location for military families or a single soldier. John and Shonda has proven to be true professionals, Thank You for making our stay at Newport News Marriot warm and welcoming. We will see you for our family vacation in June 2009.
Respectfully,
O.A.Wilson & Family
Clinton, Md

  • Stayed: July 2008, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank CJSmitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Cleveland, OH
13
Reviewed July 13, 2003

If you are looking for all the amenities of a traditional hotel, then this is not the place for you. You are basically getting an efficiency studio or apt with minimal service from the hotel. Definitely more suited for those relocating or long business trips. Not good for families or those wanting some comfort. The pool was too small (1/4 size of olympic pool); the queen bed had a paper-thin mattress; the fitness rooom had three pieces of equipment (treadmill, bike & stairmaster); poorly lit interior corridors and rooms. Could hear the occupants in room above us walking. Limited number of one bedroom suites (only five). No elevators. Limited parking. Our room looked out onto construction, where there was a mud pond that people were swimming in. Although you may find the kitchen aspect appealing, it may be difficult getting over having "used" utensils available & you will want to bring your own disposables. There is no daily room cleaning service if you are staying longer than a couple of days & you must request if you want to be "refreshed" daily. The cable reception was also poor and there were only about 20 channels. If you do decide to stay here, ask for the view that overlooks the golf course/pond area for a halfway decent view. A plus for the hotel: courteous staff & unique/easy check-in. We only stayed one night of our five night reservation and decided to pay a little more for comfort at a different hotel chain, as we were traveling with our five year old child.

3  Thank A TripAdvisor Member
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Reviewed August 14, 2017 via mobile
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Stayed: August 2017, traveled with family
Thank Christian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria S, General Manager at TownePlace Suites Newport News Yorktown, responded to this reviewResponded August 15, 2017

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Additional Information about TownePlace Suites Newport News Yorktown

Address: 200 Cybernetics Way, Yorktown, VA 23693-5620
Phone Number:
Location: United States > Virginia > Yorktown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Yorktown
Price Range: $104 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Newport News Yorktown 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Visit the TownePlace Suites Newport News Yorktown located near NASA, Langley AFB and Williamsburg. Our hotel features features studio, one, and two-bedroom suites with fully-equipped kitchens, spacious living and work areas, and free internet access. Other features of our extended stay Yorktown hotel include a 24-hour business center, on-site laundry facilities; fitness center, courtyard with gas grill & an outdoor pool. ... more   less 
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Also Known As:
Towneplace Suites Newport News Yorktown Hotel Yorktown
Towneplace Suites Yorktown

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