This was supposed to be a 30-day stay; i couldn't keep my family in this dump more than ten nights because of the cigarette smoke permeating through the walls. My wife and I complained for THREE NIGHTS RUNNING about the smoke coming through the vents and the most we got was a shrug. I'm sorry; I thought that placard warning guests about a $250 fine for smoking in the rooms meant something. Thanks for proving to me otherwise, and now I can take my family to an establishment that will actually get off their backsides to handle complaints.
I don't care about the condition of the room, the dated furniture (WARNING: this place hasn't been renovated in 11 years), or the weak internet access, or even the joke they call a fitness center (two treadmills and mirrors in a closet). All of that would be bearable if the customer service was better, if the front desk staff showed they cared with actions instead of words. This hotel exemplifies just about every problem I've had with TownePlace Suites, and perhaps it's best that I disassociate myself (and my money) from this chain. I can't deal with the song and dance anymore.
[To be fair, one of the FD staff did offer to move us into another room, but I have a pregnant wife and a toddler; if I'm going to endure the inconvenience of moving to another room, why not just move my family to another hotel, especially if I feel they had all the opportunity in the world to handle this?]
Everybody has different experiences with different hotels; many will say this is the best-kept secret in Hampton Roads. I'd like to see what they were smoking (pun intended). Bottom line, another trucker-quality hotel that disappointed me greatly, and I'm thinking seriously about following this up with a letter to the CEO of the chain.
- Official Description (provided by the hotel):
- Visit the TownePlace Suites Newport News Yorktown located near NASA, Langley AFB and Williamsburg. Our hotel features features studio, one, and two-bedroom suites with fully-equipped kitchens, spacious living and work areas, and free internet access. Other features of our extended stay Yorktown hotel include a 24-hour business center, on-site laundry facilities; fitness center, courtyard with gas grill & an outdoor pool. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Orbitz, Priceline, Hotwire, Hotels.com, Travelocity, Cancelon, Cheap Tickets, HotelQuickly and HRS so you can book your TownePlace Suites Newport News Yorktown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Towneplace Suites Newport News Yorktown Hotel Yorktown
- Towneplace Suites Yorktown