We arrived at 1130 and requested an early checkin and were told we couldn't check in. So, we came back at 3:30 (a 1/2 hour after the published check in time) and were told we had to wait at least 2 hours to check in, they were running behind. The lobby was full of people waiting to check in. On day 2, we requested toliet paper and the front desk argued b/c they might run out. On day 3, housekeeping took all our towels and didn't leave any when we requested some from the front desk, they didn't want to give us any. The pool was dirty, the water felt slimy. No one seemed to care, and the GM was no where to be found. It took him 3 days to return my phone call. I will never stay or recommend this hotel!
- Official Description (provided by the hotel):
- You will love our beautiful all new suite hotel, built for the extended stay in mind. All spacious suites have fully equipped kitchens, complete with pots, pans, dishes and flatware, dishwashers, microwaves and full-sized fridges. Each suite has a work station and has Wi-Fi. Our huge indoor pool, workout room, Business Center, complimentary Guest Laundry, pavilion with grills and pond views round out our amenities. Why stay in a hotel room when you can enjoy the suite life? ... more less
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- Also Known As:
- Staybridge Suites Newport News-Yorktown Hotel Yorktown