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“The hotel is beautiful but if you want service.... don't stay here”

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Staybridge Suites Newport News-Yorktown
Ranked #3 of 8 Hotels in Yorktown
Easthampton, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The hotel is beautiful but if you want service.... don't stay here”
Reviewed July 22, 2010

We arrived at 1130 and requested an early checkin and were told we couldn't check in. So, we came back at 3:30 (a 1/2 hour after the published check in time) and were told we had to wait at least 2 hours to check in, they were running behind. The lobby was full of people waiting to check in. On day 2, we requested toliet paper and the front desk argued b/c they might run out. On day 3, housekeeping took all our towels and didn't leave any when we requested some from the front desk, they didn't want to give us any. The pool was dirty, the water felt slimy. No one seemed to care, and the GM was no where to be found. It took him 3 days to return my phone call. I will never stay or recommend this hotel!

  • Stayed July 2010, traveled with family
    • Service
Helpful?
1 Thank LMBolduc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBClark, Director of Sales at Staybridge Suites Newport News-Yorktown, responded to this review, August 3, 2010
Thank you for taking the time to let us know about the difficulty that you encountered while with us. We pride ourselves in offering an extraordinary guest experience. You encountered something that was far outside the usual level of service that we strive to offer each and every guest. I apologize that you did not get the exeperience that you deserved as our guest. We have made some fundimental changes in order to ensure that no one else has less than a stellar service. I hope that you will give us another chance to provide you with our narmal wonderful service..
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151 reviews from our community

Traveler rating
    74
    48
    10
    12
    7
See reviews for
81
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
St. Petersburg, Florida
2 reviews
Reviewed June 19, 2010

I stayed here with my daughter and two grand daughters in a two bed room suite. It was a wonderful hotel. The staff was friendly, courteous and helpful. The place was clean and beautifully decorated and the beds were so comfortable that it was the best sleep and most restful vacation that I have had in a long time. The free breakfast was wonderful. I just can’t say enough nice things about the StayBridge. I will definitely look for more StayBridge Suites on my travels to other States in the future.

  • Stayed May 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tangee56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBClark, Director of Sales at Staybridge Suites Newport News-Yorktown, responded to this review, June 21, 2010
Thank you for so much for you encouraging words. We are very proud of our hotel and the level of service that we offer to all of our guests. I hope that you will have the opportunity to stay with us again very soon.
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Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 11, 2010

We just finished a weeks stay here and would recommend it anytime. The staff is professional, polite and very accommodating. The breakfast every morning was great ... eggs, toast/bagels, waffles, sausage or ham and as always, cereal, muffins and drinks/juices. This hotel is close to all major attractions ... and even the beach was not that far. The room was extremely comfortable, and the kitchen was well equiped. The grocery stores are just around the corner but they also offer items for sale at the 24/7 desk. The free laundry facilities were much appreciated as I hate to pack dirty clothes. The salt water pool was also nice and even though enclosed, the roof opened to allow sun in during the day - they also provide towels for you after you swim. They offer a gas grill out back for you to use if you don't want to cook indoors. We would definately stay here again and if you could choose a place ... pick this one - you won't be sorry. It's also pet friendly which is great if you take your furbabies with you on the road. Anytime I come back this way (and I will) I'll make this my first choice to stay.

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank csommer2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBClark, Director of Sales at Staybridge Suites Newport News-Yorktown, responded to this review, June 18, 2010
Thank you so very much for your kind comments. We understand that there a a lot of hotels to choose from in this area and it is gratifying that you picked our hotel. We take great pride in providing an extraordinary level of service and accommodations to our guests. I hope that if your travel plans every bring you back to our area, you will choose to stay with us again.

Thank you again for your business!!
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Washington DC, District of Columbia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 1, 2010

We stayed here for two nights for the Odyssey of the Mind state tournament. There were five families, and all of the rooms were nice. We were in room 209, which is a one bedroom two queen suite. The room looked exactly like the pictures and virtual tours online. A small kitchen area with counter dining area, desk, couch, chair, TV, coffee table, and a dresser. The bedroom had two queens, tables, lamps, TV, dresser, and the sink area for the bathroom, which had surprising for a hotel, a lot of cabinet space. The actual bathroom was small, just a walk in shower with a glass door and a toilet. Breakfast was good, didn't try the pool or gym. The service was friendly and efficient.

  • Stayed March 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HeyLetsTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBClark, Public Relations Manager at Staybridge Suites Newport News-Yorktown, responded to this review, June 3, 2010
Thank you so much for your kind words. We try very hard to make sure that we exceed our guests expectations, each and every time they stay with us. It is gratifying to know that we did just that. I hope that if you are ever in the area again, you will think of us as your home away from home.
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VA
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 9, 2010

Spacious room, incredibly clean, comfortable bed. Very good breakfast. We would definitely return to this property!

  • Stayed March 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ToppinVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca W, Director of Sales at Staybridge Suites Newport News-Yorktown, responded to this review, October 14, 2011
Dear ToppinVA,

Thank you for your short and simple review. We appreciate your business and look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfort, Illinois
2 reviews
Reviewed January 3, 2010

We went to visit family in Yorktown for the holidays. I wanted a room with some space for me, my wife & the kids. After researching, I found Staybridge Suites right off of I-64. It offered more ammenties for less cost than any other room in the area. It was also near several different stores and restaurants, so it was very appealing. Anyway, we checked in on Tuesday evening and was informed of the "Sundowner" (basically, a free meal for guests) offered on Tuesday, Wednesday & Thursday nights. That night was Spaghetti & garlic bread (unfortunately we had already eaten, but it looked pretty good. The room was perfect; bed was comfortable and everything was wonderful. Shower had good pressure, the pool was the perfect size, free laundry room was great (allowed us to wash all our clothes before we left so we didn't have to deal with it at home!). Each morning I had some great scrambled eggs (very good!!!) and juice. The coffee isn't the best brand in the world, but Starbucks was just down the street. The lobby was very clean, nice "see-through" fireplace. Finally, the service was exceptional; absolutely top-notch. Every person we interacted with was friendly & helpful. The only imperfection in the entire place was a spill in the elevator. I informed the front desk of that and within 30 minutes, it was gone. Just an absolute joy to stay there for 4 nights. Even when we checked out, the front desk attendant remembered me checking in, remembered my room # and had my paperwork already printed for checkout. THAT is true service!

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geaganj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca W, Director of Sales at Staybridge Suites Newport News-Yorktown, responded to this review, October 14, 2011
Dear geaganj,

Thank you for sharing such an awesome review based on your recent experience here at Staybridge Suites! We pride ourselves in going above and beyond for our guest and giving personal service. We are well pleased that you and your family had such a wonderful experience here at our property. We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davenport FL
1 review
Reviewed August 27, 2009

will stay at this hotel everytime we go to Williamsburg and also, plan to look for this chain when staying else where too the complimentary buffet breakfast is just wonderful

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beachbratt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca W, Director of Sales at Staybridge Suites Newport News-Yorktown, responded to this review, October 14, 2011
Dear beachbratt,

Thank you for sharing your experience at our property with our Tripadvisor community. We look forward to hosting all of your future stays in this area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Newport News-Yorktown

Property: Staybridge Suites Newport News-Yorktown
Address: 401 Commonwealth Dr, Yorktown, VA 23693-5653
Phone Number:
Location: United States > Virginia > Yorktown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Yorktown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Newport News-Yorktown 3*
Number of rooms: 83
Official Description (provided by the hotel):
You will love our beautiful all new suite hotel, built for the extended stay in mind. All spacious suites have fully equipped kitchens, complete with pots, pans, dishes and flatware, dishwashers, microwaves and full-sized fridges. Each suite has a work station and has Wi-Fi. Our huge indoor pool, workout room, Business Center, complimentary Guest Laundry, pavilion with grills and pond views round out our amenities. Why stay in a hotel room when you can enjoy the suite life? ... more   less 
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Also Known As:
Staybridge Suites Newport News-Yorktown Hotel Yorktown

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