My wife and I travel to the Newport News area about once a year. We have stayed at this Courtyard in the past and have away been warmly welcomed by their wonderful staff. We were expecting the same welcoming during this visit and were excited to see the new look of the hotel. When we arrived we were checked in by Christi. We were both taken back by how rude and abruptly she spoke to us. She acted as if she was doing us a favor by allowing us to stay there. We were so accustom to the welcoming smiles of the employees of years past, that we were shocked by her behavior. Needless to say it definitely dampered our experience this time.
On a better note, the room was lovely. Extremely clean. Breakfast was definitely not what we were use to. We missed the wonderful buffet. We chose to eat out side of the hotel. However my wife did enjoy having a Starbucks latte available first thing in the morning.
We will definitely think twice before booking this hotel again. I would prefer the older looks of the hotel with the more friendly staff, than this "updated" look and staff.
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- Also Known As:
- Courtyard By Marriott Newport News Yorktown Hotel Yorktown
- Courtyard Yorktown
- Yorktown Marriott
- Yorktown Courtyard