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“Mostly good with some disappointments”

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Holiday Inn Express Hotel & Suites Willcox
Ranked #2 of 8 Hotels in Willcox
Certificate of Excellence
El Cajon, California
Level 4 Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Mostly good with some disappointments”
Reviewed July 11, 2009

We stayed two nights for a family event and hiking in the Chiricahuas. Upon making reservations I asked for a room on the back side away from the freeway not knowing that a very busy truck stop is right across the street much closer and noisier than the freeway. So if you want quiet, ask for a room away from the truck stop! We reserved a N/S king but got two queens instead. Although the room was non-smoking, the hallway smelled very heavily of cigarette smoke. Check in was quick and efficient. The lobby and breakfast room were very nice. The elevator was fairly slow. The room was very large with a good sized, nice granite bathroom. Since it is a newer place, it was very clean although there were cup/water rings on the bathroom counter. Good, thick towels, very comfortable bed (the second best I've ever slept on in a hotel!) and crisp bedding. Large TV with a good selection of channels. And easily accessed wireless internet. We were disappointed in the breakfast. Yes, it had the standard stuff, but nothing great. Bacon was very greasy, swimming in grease and not crisp, the cinnamon roll was good but very, very sweet. I was disappointed that there was no microwave to be found, not even in the breakfast room. I wanted to heat milk for my own Mocha but was out of luck. I was kind of surprised one wasn't available anywhere. The swimming pool was clean in spite of the very windy conditions although there is little privacy with the truck stop driveway right across from the pool. Willcox may have little to offer for adventure, but we were surprised by the Chiricahuas National Monument. It was a beautiful little park to visit and although we didn't get to hike all the trails, we saw enough that we were glad we made the 40 mile or so drive and would definitely visit again. As for the hotel, yes, we would stay here again but would be more specific when making my reservation and would skip the free breakfast.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelinCAfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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264 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
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English first
Hulst, the Netherlands
Level 5 Contributor
66 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed June 29, 2009

The Holiday Inn express in Willcox is the best place you'll find within miles. Best stop bewteen Las Cruces and Tucson. A new hotel with commodities of a high standard. Rooms are large, with modern furniture, nice large tv. Prefect bedding. Bathroom is also fine.
Hotel is on the edge of town, near interstate and large truckstop.
Hotels swimming-pool is situated on the west-side of the building directly overlooking the truckstop. Can be noisy at times

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank megnick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gillingham, Kent
Level 3 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 30, 2009

This Hotel looks, and should be, the best Hotel for miles but it lets itself down on a number of levels. It is only 8 Months old and therefore the decorative standard of the rooms was excellent. However, ther was no fridge and no Microwave? Things that we have come to expect in Motels at half the price. It also needed minor maintainence. The toilet seat was loose and the shower head needed cleaning/replacing as it shot water out in all directions. Minor things that the cleaning staff should have identified!

Breakfast looked great, with an excellent choice and quantities of everything however my Engish Muffin and my wifes Bagel were both stale. Quantity not quality seemed to prevail.

The service at reception was poor with very disinterested staff and this attitude seemed to permeate through all the staff that we encountered. I was asked with a cheery smile if my stay had been perfect but this changed to a defensive scowl when I mentioned the stale breakfast and asked if they could carry out the routine maintainence before the next guest used the room. Chain hotel indifference perhaps?

All in all, very nice accomodation but needs better management!!

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikeGillingham_Kent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizona
Level 5 Contributor
89 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed April 16, 2009

We stayed 2 nights whilst on a hiking trip to the Chiricahuas and had a very pleasant stay - friendly staff, quiet room, comfortable bed & pillows, big fluffy towels. I thought the shampoo was a bit watery, but that's being really picky! Breakfast was a good mix with cereal, sausage & biscuits, omelettes, bacon strips one day, hard-boiled eggs, mini-muffins, yogurts, toast, bagels, OJ, coffee etc etc. - no need to go to McD's. Computers for getting email in lobby area were new and fast and clean.
Our GPS sent us the wrong way off the highway, but if we'd used our eyes we would easily have seen the hotel.
The Mexican restaurant "Salsa Fiesta" is just across the highway on the other side of the bridge.

  • Stayed April 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ElizabethRegina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Twickenham
Level 5 Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 24, 2009

Pretty new hotel - the only place Mapquest failed us!
Check-in & reception were very good & friendly. The room itself was very large, very clean and extremely comfortable. Big flat-screen and all mod-cons. More important, a very comfy bed.
Likewise the bathroom - big, very clean, and everything worked perfectly.
Apparently there was a hot breakfast served, but we came down a few minutes too late for it. The girl there, however, got us some toast, muffins and fruit and was very helpful.
The location either is great, or sucks - depending what you want. Its ideal for the I10, right next to it. If you want something to eat and drink in the evening, however, you have to drive into Willcox; it's not far, but means that, if you are sensible, the driver has to be reasonably careful.
Its presumably only a pitstop for 99% of people, as there is not a lot to recommend Willcox, but as pitstops go, absolutely no complaints. Good value for the standard of accomodation.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cossack-Andy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level 6 Contributor
138 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
Reviewed March 11, 2009

This is a new hotel located near the freeway exit. So new that my SatNav didn't have the address. There isn't much nearby (in fact there isn't much in Willcox).
Check-in was smooth and efficient. The room was fine: classic Holiday Inn formula but new: so with that extra edge.
The real disappointment was breakfast. The coffee was very weak. One of the urns was empty and I told the worker and got a "Huh I know". There were no eggs, I thought about asking when they would be ready but decided my first response to the coffee enabled me to guess. There were 12 pieces of fruit - arranged like art rather than something people would want to eat. One guest had brought her own fruit. It left me thinking: coffee hardly worth drinking, hardly any fruit, no eggs to go with the bacon: what am I doing here? I went to McDonalds.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe_33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeland, Minnesota
Level 6 Contributor
538 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 367 helpful votes
Reviewed March 2, 2009

New in the summer of '08, this is a great hotel off of I-10. Every staff member was friendly, helpful and resourceful. The room was very clean. The breakfast plentiful. The computers and printers in the business center up-to-date and in great working order. The price was reasonable and I will definately stay here again in the future.

  • Stayed February 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AdventureLass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Willcox

Property: Holiday Inn Express Hotel & Suites Willcox
Address: 1251 N Virginia Ave, Willcox, AZ 85643-1022
Phone Number:
Location: United States > Arizona > Willcox
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Willcox
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Willcox 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
New Hotel in Willcox, AZ Boasts Comfort & Convenience Enjoy a relaxing stay at our pet friendly Holiday Inn Express Hotel in Willcox, AZ, conveniently located off I-10 and near the Chiricahua Museum and the Cowboy Hall of Fame. Families looking for lodging in Willcox, AZ love staying at our hotel which is ideally located between El Paso, TX and Tucson, AZ. Our Willcox hotel's location is near many area attractions, such as the Kartchner Caverns, the Chiricahua National Monument and the OK Corral in Tombstone. Willcox is also home to the famous Rex Allen Cowboy Hall of Fame which is only two miles away. Business travelers also enjoy lodging at our Willcox, AZ hotel due to its location near area businesses including Valley Tele-Com, UTC, Chochise College, Lucent Technologies and Georgia-Pacific, all are within 10 miles of our accommodations in Willcox. Guests can take advantage of our premium business services like a convenient, 24-hour business center, free, high-speed, wired and wireless Internet access and a large meeting room with video conferencing and A/V equipment available. During your stay at our pet friendly lodging in Willcox, AZ you can enjoy our amenities such as the refreshing outdoor pool and enjoy a workout in the newly renovated 24-hour fitness center. In addition, we offer a complimentary, hot breakfast bar every morning. Check out our great Willcox, AZ hotel's deals and book your stay in Willcox today. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Willcox
Holiday Inn Express Willcox
Willcox Holiday Inn
Holiday Inn Willcox

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