We are regulars at the Simi valley location and the service, food, and staff are Amazing there so we assumed the Ventura location would we the same....we were so wrong! There service was lacking, the food was not the same recipes or quality. I ordered a ice water to drink and my mom ordered just a cup of hot water as She had brought her own herbal tea with her. The bill came with a charge for coffee at $3. When we asked for the error to be changed the VERY RUDE manager Levi told us that charge was for the cup of hot water. When we asked why we were charged for the hot water but not the ice water. We were told by NASTY Mr Levi that it costs money to heat the water and wash the cup. Well Mr manager Levi, the ice machine and the cup the ice water was in would cost the same...duh? My mom was upset and mentioned we were never charge for hot water at the Simi location. Being the big tool that this guy Levi is he gave us a snarky laugh and said " Is that so, well I'm calling them right now". With his huge lack of manager skills in full swing this poor excuse of a man picked up the phone right there and called the Simi store. Completely disgusted We walked away as he stood there and laughed. HORRIBLE!!!
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