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“Amazing property and Cyndy is the BEST!”

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BEST WESTERN PLUS Inn of Ventura
Ranked #2 of 22 Hotels in Ventura
Los Angeles, California
1 review
“Amazing property and Cyndy is the BEST!”
5 of 5 bubbles Reviewed July 28, 2013

From the moment we pulled up for our anniversary weekend, we fell in love with this property. The lobby has this groovy 60's/70's feel that reminds you of a vintage vacation home. Cyndy checked us in WAY earlier than check-in time. She is friendly, sweet, knowledgeable, and the epitome of customer service...which is very rare these days. We loved the layout of the room; there was plenty of space for us to unpack all of our clothes and toiletries as well as a large vanity area by the coffee maker. The room was obviously remodeled, very clean, and smelled fresh. The pool and jacuzzi were wonderful and relaxing. The complimentary breakfast was delicious and the staff were continuously replacing the coffee and hot food items. The hotel is centrally located in downtown Ventura and within walking distance to the beach and pier. Our only regret? Not staying an extra night. We will definitely be back here again. Great value, great price, great service!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samantha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inn_of_Ventura, Front Office Manager at BEST WESTERN PLUS Inn of Ventura, responded to this review, July 29, 2013
Samantha A-
Thank you for your great review. It’s awesome to hear that we were able to contribute in making your anniversary get away a nice one. We look forward to seeing you on your next trip to Ventura!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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836 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
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English first
Vista, United States
Level Contributor
4 reviews
4 hotel reviews
3 of 5 bubbles Reviewed July 28, 2013

The room looked nice, but the bathrooms need to be updated. The hotel exterior, windows of the hotel and the pool area all need to be updated. The breakfast is good and we still had fun at the pool even though it is older. Good location. Right off the freeway and a short walk to the beach.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Best Western

Helpful?
Thank Nicole H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inn_of_Ventura, Front Office Manager at BEST WESTERN PLUS Inn of Ventura, responded to this review, July 30, 2013
Nicole H-
Thank you for leaving us a review about your recent stay at Best Western Plus, Ventura. We just renovated our rooms and bathrooms with the exception of a handful of rooms that will also be remodeled in the year to come. Along with that we will also undergo an exterior upgrade that we are excited about! I'm thinking you were probably in one of our rooms that the bathroom has not been updated as of yet. We love hearing about our guest stays, we look forward to it. It’s wonderful to hear that you enjoyed our convenient location. We hope to welcome you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brookings, Oregon
Level Contributor
375 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
1 of 5 bubbles Reviewed July 25, 2013

when my son and his wife moved to ventura from the sf bay area, we began going down there 3-4 times a year to visit. for the first several years we stayed at this BW Ventura and enjoyed our experience there.

a couple years ago, the mgmt must have changed because the customer service and general atmosphere changed dramatically. so we began trying new places and found one that we love.

but in recently checking BW's website i saw that the ventura location is now a "plus" site, and we tried it this past week.

next visit, we're going back to our favorite hotel, which is not BW Ventura.

when we first entered our hotel room, we noticed there was no tp in the tp holder in the bathroom. there was no bath soap in the shower. there was no pad of paper or pen anywhere.

on the first morning i went into the lobby for some coffee. as i was pouring coffee, i saw an elderly gentlemen lifting the lid of the hot food tray containing eggs, bacon/sausage, potatoes, beans. it was not only empty but scraped clean. the look on his face was devastating. as i left the lobby with my coffee, i mentioned to the gal at the desk that 'breakfast is just about gone.' she answered in such a darn arrogant tone, 'well, breakfast is over at 9:30.' this took my breath away, and i asked her what time it was. she looked at the clock, said, 'oops,' and left w/o another word. when i got back to my room, i checked the time, 8:52.

when we packed up to leave this morning, we found the 'do not disturb' sign in the top drawer of the dresser. interesting place to keep it. we had wondered if perhaps they didn't use those signs and how did they know it was 'safe' to enter a room?

the desk staff on the first three mornings i stopped in (for coffee, for soap, for paper) was so unfriendly. i couldn't believe it. no smile, no friendly responses, nothing but curt unsmiling help.

we've stayed at prob close to if not over 50 best western hotels throughout the country. this property by far is the one in most need of a customer service make-over.

  • Stayed July 2013, traveled as a couple
    • Value
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    • Service
Helpful?
3 Thank dmc50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inn_of_Ventura, Front Office Manager at BEST WESTERN PLUS Inn of Ventura, responded to this review, July 26, 2013
dmc50-
First off I would like to again extend my sincerest apologies. I did speak to you at checkout regarding these issues, and the staff was addressed accordingly. I hope that you may decide to give us another chance next time you visit Ventura. We appreciate you and your business and Thank you for your feedback.
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San Diego, United States
2 reviews
5 of 5 bubbles Reviewed July 24, 2013

Hotel staff was friendly and very helpful. Hotel is very convenient to beaches, restaurants and shops. We walked everywhere from our hotel. Hotel room was recently remodeled and it was very well done.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank SVtraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inn_of_Ventura, Front Office Manager at BEST WESTERN PLUS Inn of Ventura, responded to this review, July 26, 2013
Davienette H-
Hey there, loved hearing about your stay and so pleased you enjoyed your time with us. We appreciate you and the time you took to leave us a review. We look forward to seeing you on your next trip to Ventura!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mill Creek, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed July 24, 2013

AC did not work and had to switch rooms after they tried to fix it. The train runs 25 feet from the hotel. Loud and the bed shook.. Would NEVER stay here again. Although the rooms were clean, and the bed was comfortable over all it was not a good experience.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank SidnJackieS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inn_of_Ventura, Front Office Manager at BEST WESTERN PLUS Inn of Ventura, responded to this review, July 26, 2013
Valued Guest-
My sincere apologies for the AC. I know how frustrating that must have been. We do appreciate you and your business. I thank you for your feedback and I hope that you may change your mind and give us another chance to welcome you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glendora, California, United States
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed July 19, 2013

As Best Westerns go, this one is typical. It's an old property but it's been kept up well. The grounds, pool and rooms are in excellent condition. The rooms are not huge, but big enough for two people. They have a small refrigerator and microwave and I suggest asking for a room closer to the front of the property so when the train goes by, it's less intrusive. It never bothers me much but I usually ask for the rooms near the front anyway.
I like this location a lot because once I arrive and park I can walk a lot and not have to drive.The old town downtown area is only a few blocks away (with stores, restaurants and movie theatres) and the inviting beach and promenade are an easy walk as well. It's wonderful!
The breakfast they provide is also better than most. I highly recommend this motel.

  • Stayed March 2013, traveled solo
    • Value
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Helpful?
Thank kewlbreezes51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inn_of_Ventura, Front Office Manager at BEST WESTERN PLUS Inn of Ventura, responded to this review, July 26, 2013
Hey there kewlbreezes51!
Wanted to thank you for your kind words. We love hearing from our guests and it’s always great to hear about your visit with us. We thank you and appreciate your loyalty!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pomona, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 18, 2013

We would definitely stay here again! The breakfast had hot food items, and a wide variety of other options. The staff were friendly, and attentive to our needs, especially Cyndy! Nice rooms that were very clean. Didn't use the pool or the spa. The beach was actually close enough that you could walk there!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kimberly R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inn_of_Ventura, Front Office Manager at BEST WESTERN PLUS Inn of Ventura, responded to this review, July 26, 2013
Hey Kimberly R-
Thank you so very much for your awesome review. We hope to see you on your next trip to Ventura!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Inn of Ventura

Property: BEST WESTERN PLUS Inn of Ventura
Address: 708 E Thompson Blvd, Ventura, CA 93001-2916
Phone Number:
Location: United States > California > Ventura
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Ventura
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Inn of Ventura 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Close to pier and beaches. 100 % smoking-free. Heated pool, friendly staff, and deluxe continental breakfast. ... more   less 
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Also Known As:
Best Western Plus Inn Of Ventura Hotel Ventura
Best Western Hotel Ventura
Best Western Ventura
Ventura Best Western

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