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Reviewed September 10, 2018

We booked at the last minute on a road trip through the area and found the hotel to be very good value for money. Clean and well maintained our room also had a nice balcony overlooking the harbour. The front desk staff were lacking somewhat and found it hard to check us in because my credit card didn't have a pin number, even though I had booked and paid in advance online. Also the instructions on how to find the local restaurants was vague and resulted in us walking 15 minutes in the wrong direction.

  • Stayed: August 2018, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank LaMaisonRiviere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Director of Sales at Four Points by Sheraton Ventura Harbor, responded to this reviewResponded 2 days ago

Dear LaMaisonRiviere,
Thank you for the 4/5 rating and your kind words. We are delighted you enjoyed your visit with us and we look forward to welcoming you back soon.

Sincerely,
James B.
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2018

Check-in was fast and easy. This looks like an older property that has been maintained well. The grounds are very pleasant to stroll around. We had a large corner room with modern decor. There was a minifridge (no freezer) and a very saggy couch that was not at all comfortable. The desk chair was also uncomfortable. The room was very poorly lit., making it difficult to read at night. We heard noise from aircraft and sirens, but the night was quiet despite the thin walls. The bed was pretty good, but a bit saggy. Construction noise from across the street began at 7:00 a.m. The bathroom was updated and modern looking, but the door knob was sticky. The shower head was good. The separate sink area was well lit but had limited counter space. The wifi was good. We had a good seafood dinner at a reasonable price at Andria's in the Ventura Harbor Village, and ice cream at Coastal Cone. We had a good breakfast at the Sheraton's on site restaurant.

Stayed: August 2018, traveled on business
1  Thank Travel806028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Director of Sales at Four Points by Sheraton Ventura Harbor, responded to this reviewResponded September 10, 2018

Dear 4 Joyful Travel,

Thank you for taking the time to post your comments online. We appreciate this and the 3 star rating.
I have shared your thoughts with our Executive Team to hopefully minimize some of the challenges you experienced.

We do hope to welcome you back to the Harbor soon.
Sincerely,
James B.
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2018 via mobile

Room was extremely outdated. It defintely need a major overhaul soon.

We asked for a kettle and crib when we booked the room, but only the crib was there. Later I found out that they probably don’t have a kettle at all in the hotel.

Our extremely nice receptionist (Alexander) went to the kitchen to give me a cup of hot water.

What this place lacks in appearance it compensates with its excellent service.

Stayed: August 2018, traveled with family
Thank Y002Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Director of Sales at Four Points by Sheraton Ventura Harbor, responded to this reviewResponded August 30, 2018

Dear Y002Y,
Thank you for taking the time to post your comments online. We are delighted you enjoyed our service and I apologize you didn't receive your kettle. Our records show that a kettle was sent to your room so I apologize that you did not receive it.

We do look forward to welcoming you back to the Harbor soon.
Kind regards,
James B.
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2018

The hotel is clean, just 20 mins walk to Ventura harbour. We got the room in the back of the property where unfortunately facing a construction site, quite noisy. However, the receptionist was very accommodating and changed the room for us. In general, the service is good. We really appreciate the fresh apples offerred at the lobby everyday. Thank you!

Stayed: June 2018
Thank Hao L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Director of Sales at Four Points by Sheraton Ventura Harbor, responded to this reviewResponded August 28, 2018

Dear Hao L,
Thank you for your kind words and the 4 Stars. We are delighted you enjoyed your visit after you were moved away from the construction across the street.

We look forward to welcoming you back to the Harbor soon.

Sincerely,
James B.
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2018 via mobile

Clean hotel with friendly staff. I enjoy the balcony off of the the room.Plenty of parking and room for your larger vehicles. The restaurant food was good. As far as the rooms, they were clean, spacious and the bed was very comfortable.

Stayed: July 2018, traveled on business
Thank teamcox98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Director of Sales at Four Points by Sheraton Ventura Harbor, responded to this reviewResponded August 21, 2018

Dear teamcox98,
Thank you for your kind words. We are delighted you enjoyed your visit with us and we look forward to welcoming you back to the Harbor soon.
Sincerely,
James B.
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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