I've stayed at the Four Points Ventura several times while traveling for business. The hotel itself is basic, nothing very fancy, consistent with its pricing. Rooms are nice size but without frills. Bath/shower are fiberglass inserts, common for midline hotels, TV isn't terribly large, etc. With that said, the rooms are extremely well taken care of -- very clean, well stocked and everything works. Wifi hooks up easily and is fast. Bedsheets and towels are all high grade. The location is very nice, just on the north end of Ventura and adjacent to the harbor. Fresh air and nice views.
What really stands out is the staff. The front desk folks are extremely friendly, joke around a bit, and get things quickly set up. Once in the room, you get a follow up phone call to make sure everything is the way you want it. You never get those blank stares or pauses as though the staff are tired of dealing with the public. Just the opposite -- they seem to take great pride in their property and want to make for an excellent experience. This even extends to the housekeeping service. Clean up is fast, and everything is replenished. Quick example: there's a selection of teas at the in room coffee maker. One night I brewed a specific kind of tea. The next day the housekeepers replenished the tea, and added extra bags of the particular tea I used. Now that's attention to detail! The manager of this hotel could run a clinic teaching other hotels how to treat their customers. Seriously.
Anyway, when traveling through Ventura, I will never hesitate to stay here. Very pleasant.
- Official Description (provided by the hotel):
- The only hotel on the Ventura Harbor, the Four Points by Sheraton Ventura Harbor is nestled on 17 acres of prime coastal land along California's Gold Coast. ... more less
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- Also Known As:
- 4 Points By Sheraton Ventura Harbor
- Four Points By Sheraton Ventura Harbor Hotel Ventura
- Four Points Ventura Harbor
- Ventura Four Points