I called the hotel directly to make a reservation and was told I would get a King bed in an accessible room on the 3rd floor. I have medical issues and wanted a room with a tub seat. My boyfriend was visiting from out of state and I was looking forward to the stay. At check in I was told I would get a room with 2 queen beds. I was quite upset. I only see my boyfriend ever 3 to 4 months and wasn't even going to be in the same bed. They said I could have the king bed for one night then would have to move??? So the room wasn't occupied but I was SOL. They lowered the price but had I seen the room prior I would have cancelled or asked for more off. I was quoted $129 for a marina view after the discount I was told $109. We ended up on the second floor and our view was 1/4 marina and 3/4 parking lot. I do not think I will return due to lack of customer service. I have rated average as I have stayed in other local hotels and received far better service.
- Official Description (provided by the hotel):
- Welcome to the newly designed Holiday Inn Express Hotels & Suites Ventura Harbor. Once you visit you'll dream of coming back! Rejuvenate yourself on our breathtaking coastline views, attentive staff with an 'at your service' attitude & wide array of amenities for your comfort and enjoyment. Nestled between Majestic Mountain Ranges and the Sparkling Blue Pacific Ocean we are the destination you have been searching for! We are located at 1080 Navigator Drive Ventura, CA 93001. Just an hour up the coast from Los Angeles, (halfway between Malibu & Santa Barbara). ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Ventura Harbor
- Ventura Holiday Inn Express
- Holiday Inn Ventura