We had the opportunity to stay at this property for a weekend as we were attending a family wedding in the area and it was the arranged "wedding guest" hotel. The property is beautiful and serene and conveniently located to the beach and anything else you would want to do or see. The exemplary customer service started as we pulled up to the front of the hotel and continued, unabated, until we drove away to go home. EVERYONE was friendly and helpful. The service was prompt and decisive. Our room was great, very clean and the bed was ever so comfy. We ate breakfast at the hotel and the food was very good. We had one little issue, which I attribute to an unfortunate problem in communication between service areas. The housekeeping staff attempted to clean our room at 8am on a Saturday morning (even though we were staying until Sunday. I asked the employee to postpone straightening the room until after 1pm (when I knew we would be at the wedding). Later that morning I cut my foot on a shard of glass I picked up in the room carpet. Not having band-aids I went to the front desk. The front desk person was very sorry, provided me a band-aid and arranged to have our room thoroughly vacuumed. When we returned later that evening it was absolutely clear that no one had serviced our room - either to straighten and replace towels or to vacuum. Ah well, things happen.One interaction I must mention was that a week before our stay, I received an email from the concierge to verify my special room requests (ADA for Mom, no feathers for my husband). I returned her inquiry by phone, reached her immediately, and she went out of her way to give us the room preferences we request. It was clear upon checking that they requirements had absolutely been communicated to the front desk in advance and so checking was a dream. I must mention that I was traveling will my elderly mother who doesn't get around very well. All our service (valet and bell cap especially) were so patient and helpful. It really made our trip. The property is a little pricey - rooms,plus parking or valet, and all the tipping, but for this occasion (and future occasions like it) it was worth it.
- Official Description (provided by the hotel):
- Experience the true spirit of California when you book a stay at the stylish Ventura Beach Marriott. Our Ventura hotel offers an unbeatable location near a variety of popular attractions including the Channel Islands, Ventura County Fairgrounds and San Buenaventura State and Ventura beaches with Santa Barbara a 30-minute drive away. Guest rooms and suites at our hotel feature fashionable decor, flat-panel TVs, premium bath amenities and luxurious bedding. Unique among hotels in Ventura, our Marriott is home to Pacifico Restaurant & Lounge, our renowned eatery serving fresh California cuisine and irresistible handmade cocktails. Active travelers will appreciate our sparkling outdoor swimming pool and modern fitness center featuring a variety of cardio machines and free weights. With 16,000 square feet of tastefully decorated event space, our hotel is an ideal venue for conferences and social events. Enjoy a relaxing, refreshing stay at Ventura Beach Marriott. ... more less
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- Also Known As:
- Ventura Beach Marriott Hotel Ventura
- Marriott Ventura
- Ventura Marriott